Leah Mea Sanchez
SERVICE SUPPORT SPECIALIST
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About
Working for an IT Computer Operator experience in troubleshooting, network administration, and user support. Proficient in diagnosing and resolving technical issues. Strong communicator, adept at providing exceptional customer service and training non-technical users. Demonstrated success in working under pressure and delivering timely solutions in fast-paced environment. Eager to bring technical expertise and problem-solving abilities to a dynamic IT operator team.
Experience
Call Center Agent Level 1 at CLOUDSTAFF (2026-05 – 2026-08)
ESL Teacher at 51 talk (2026-04 – 2026-05)
IT OPERATOR in OPERATIONS DEPARTMENT at One Visaya Gaming Corporation (2024 – 2026)
- Monitored and maintained CCTV systems to ensure continuous security and proper operation.
- Identified, documented, and escalated technical errors and system issues as needed.
- Prepared and submitted daily operational reports with accurate system status updates.
- Recorded incidents and provided clear reports on issues encountered and the actions taken to resolve them.
CUSTOMER SERVICE REPRESENTATIVE at Cebu Tele-net Philippines Corporation (2019 – 2024)
- Handled outbound calls to customers to review and verify account status, including cancellation request
- Clearly explained account details, service terms, and cancellation procedures to ensure customer understanding.
Education
Bachelor of Science in Information Technology – Benedicto College (2018 – 2023)
Senior High School Graduate in Technical Vocational Livelihood - Track ICT PROGRAMMING – Benedicto College (2016 – 2018)
