Limuel Del Campo

Dedicated and detail-oriented customer service representative with over 2 years and 11 months of experience in BPO settings. Proven ability to effectively communicate and resolve customer inquiries through various channels, including email, chat, and phone, ensuring customer satisfaction and loyalty.

Customer Service Representative - CONCENTRIX

(2024-03 - 2026-01)

• Delivered exceptional inbound and outbound customer service for travel account inquiries, serving an average of 50+ customers daily.
• Processed billing inquiries and transactions, enhancing accuracy and fostering trust with customers.
• Provided email and chat support, achieving high response rates and improved customer engagement.
• Utilized strong problem-solving skills to resolve issues quickly, resulting in a decrease in repeat inquiries by 1.5%.
• Trained new team members on customer service protocols and best practices, contributing to a robust onboarding process.

Finance and Account Receivable - WNS Global Services

(2022-12 - 2024-01)

• Managed billing processes to ensure timely and accurate invoices, contributing to a -20% reduction in outstanding receivables.
• Handled outbound and email communication, resolving customer queries efficiently and improving overall customer satisfaction ratings.
• Coordinated shipping and logistics communications, leading to enhanced operational efficiency and faster delivery times.

Senior High School - Mayamot National High School (2019 - 2021)