Customer Service Representative | Data Encoder | Appointment Setter
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I am a customer service professional with nearly five years of experience supporting customers across voice, email, and chat. My background includes telecommunications, healthcare, appointment setting, and home services, where I developed strong communication, problem-solving, and multitasking skills. I am customer-focused, detail-oriented, and adaptable, with experience using CRM systems and productivity tools.
I enjoy learning new skills, working in fast-paced environments, and delivering efficient, high-quality support.
Administrative Assistant at LAHRA, Inc. (2021-04 – 2021-12)
I maintained accurate records for meetings by applying strong organizational skills to ensure precise and reliable documentation. In addition, I streamlined daily administrative functions, contributing to a 25% increase in overall operational efficiency.
Appointment Setter at Minbits Corp. (2021-12 – 2023-05)
I guided customers through healthcare insurance inquiries related to quotes, benefits, and policy features, helping improve customer satisfaction scores by 10%. By delivering clear and accurate information tailored to each individual's needs, I supported customers in making informed decisions about their healthcare coverage.
Customer Service Representative at Concentrix (2023-08 – 2024-06)
Managed customer inquiries involving bill disputes, payment processing, and technical issues while ensuring swift and effective resolution. Resolved device service concerns and contributed to a 20% reduction in average call handling time. Executed inbound sales strategies that increased sales conversions by 12%.
Customer Champion Consultant at Telco Services Australia (2024-07 – 2024-12)
Assisted customers with inquiries about service set-up with One New Zealand, formerly known as Vodafone. Handled billing disputes, managed sales processes, addressed technical issues, and supported customer retention efforts. Delivered effective customer support through both voice and chat platforms.
Customer Service II at Homeaglow, Inc. (2025-03 – Present)
Assisted cleaning professionals on the Homeaglow platform with appointment scheduling, disputes, and account inquiries, while also handling payment and payout issues, onboardings, and explaining platform policies. Delivered clear, timely support to help professionals resolve concerns and stay active on the platform.
Technical-Vocational-Livelihood in Electrical Installation and Maintenance – Dalipuga National High School (2016 – 2022)
