Jirah Ponsaran

EXECUTIVE ASSISTANT at Golden Phoenix Capital Holdings Corporation (2024-11 – Present)

• Drafted and prepared formal contracts for Joint Venture Agreements, ensuring precise documentation of partnership terms.
• Facilitated business compliance by managing and processing high-level SEC and BIR applications.
• Optimized executive efficiency by strategically managing calendars and scheduling critical stakeholder meetings.
• Provided comprehensive administrative support, acting as a primary liaison to maintain seamless office operations.
• Ensured data integrity and confidentiality while handling sensitive corporate records and high-priority communications

FULL QUALITY ASSURANCE at River's Professional Recruitment & Charting Services (2024-05 – 2025-02)

• Managed a high volume of patient EHRs, ensuring accurate, compliant, and complete documentation of all LVN visit details, contributing to efficient record-keeping and data integrity.

LEAD GENERATION | APPOINTMENT SETTER at Flourishing Business Consultancy (2024-03 – 2024-05)

• Generated leads and scheduled product demos for potential Facilities Management clients by connecting with key decision-makers through targeted LinkedIn outreach.
• Managed a high volume of leads, qualifying each prospect based on established criteria and creating personalized email communications targeted to individual needs for maximum engagement.

CONTENT WRITER at Freelance (2022-11 – 2025-02)

• Researched industry-specific information and wrote blog articles tailored to client needs across diverse industries.
• Developed and produced a high volume of engaging and informative content, including SEO-optimized articles, contributing to website traffic, brand awareness, and lead generation.
• Consistently met deadlines and maintained quality standards.
• Produced articles and product descriptions for various clients via the TopContent platform.
• Edited and proofread teammates' content to ensure quality and adherence to editorial standards.

LABORATORY ANALYST at SGS Philippines Inc. (2023-02 – 2023-12)

• Conducted microbiological analysis and testing of water, food products, and environmental swabs (hand/food contact and non-food contact).
• Performed water sampling and environmental air monitoring to assess microbiological quality.
• Additionally, maintained laboratory equipment, supplies, and inventory, and prepared reports on testing results.

FREELANCE GHOSTWRITER at Tigress Publishing (2022-06 – 2023-01)

• Collaborated with editors and other writers to produce webnovel chapters, incorporating assigned character perspectives and scenarios into the ongoing narrative

DATA ENTRY SPECIALIST | ADMIN ASSISTANT | BOOKKEEPER at Flourishing Business Consultancy (2022-03 – 2022-07)

• Managed all administrative data entry, ensuring data integrity and accuracy across various databases and systems.
• Processed and reconciled QuickBooks transactions, maintaining accurate financial records for reporting.

CUSTOMER SERVICE REPRESENTATIVE (PAYPAL) at Eperformax Contact Centers and BPO (2018-07 – 2021-10)

• Managed a high volume of inbound calls and chat inquiries, and conducted outbound follow-up calls to ensure timely customer support and issue resolution.
• Resolved fraudulent transactions, disputes, and claims cases, making determinations based on evidence provided by involved parties.
• Promoted to Fraud Analyst, responsible for verifying customer-provided documents to facilitate the lifting of account limitations.

Bachelor of Science in Biology – West Visayas State University (2014 – 2018)