Ina Tizon

Project and operations support professional with experience in clinical operations, data tracking, reporting, customer support, and content management. Skilled in building and maintaining Google Sheets trackers, managing Airtable-based records, analyzing Typeform survey data, preparing quarterly and annual reports, coordinating regional syncs, and supporting cross-functional teams with accurate documentation and follow-through.

Project Manager at Comprehensive Rehab Consultants (CRC) (2023-12 – 2026-03)

Supported the Clinical Operations manager and assistant manager as the department's first PM assistant, helping formalize recurring operations workflows.

• Created and maintained major Google Sheets trackers for onboarding, clinician progress, regional syncs, attendance, Teachable progress, and clinical operations reporting.
• Maintained accurate clinician data over multiple years by pulling, updating, and validating information from the company Airtable database.
• Built Typeform surveys for the team, analyzed results, and prepared quarterly and annual reports summarizing feedback, trends, and operational metrics.
• Took meeting notes and tracked attendance for regional Google Meet syncs between regional managers and clinicians.
• Communicated directly with regional managers to update clinician records, regional sync details, follow-up items, and related tracker data.
• Designed Canva materials for facilities and internal Clinical Operations needs.

Virtual Assistant at ASM Virtual Assistance Service (2023-02 – 2023-11)

Virtual Assistant at Livly (2023-02 – 2023-07)

• Managed client emails and responded to balance-related inquiries professionally and efficiently.
• Organized, input, and researched data, including scraping information when needed.
• Used QuickBooks to check bill status and support client/account updates.
• Collaborated with team members while maintaining data confidentiality and adapting to changing client tasks.

Virtual Assistant at Kinobody (2023-07 – 2023-11)

• Organized and managed company data in HubSpot through consistent content and task management practices.
• Tracked and updated sales call information, lead statuses, and task details for better workflow visibility.
• Maintained accurate HubSpot records and assisted with reports and insights for the sales team.
• Collaborated with team members to streamline data organization, workflows, and process documentation.

Customer Service Agent at Edamama (2022-06 – 2022-12)

• Managed customer email inquiries related to orders and account concerns.
• De-escalated customer issues with clear, empathetic, and solution-focused communication.
• Used search tools and applications to resolve inquiries efficiently while adapting to workflow changes.

Customer Service Agent at ECE Contact Solutions (2019-10 – 2022-05)

Customer Service Agent at MyUS (Access USA LLC) (2019-10 – 2022-05)

International Freight Forwarding

• Handled 40-50 chats and emails per shift, addressing customer inquiries and coordinating with partner carriers such as FedEx and DHL.
• Prioritized customer concerns in a fast-paced environment and resolved issues with creative solutions.
• Guided new agents, maintained a high QA score, and received positive ratings for empathetic communication.

Part-time Copywriter at Perti (2021-03 – 2021-10)

• Wrote website content based on client requests and project requirements.
• Participated in virtual brainstorming meetings and completed assignments on or before deadlines.

Seasonal Account Customer Service Agent at SPI (2015-03 – 2015-05)

• Managed back-office information, fulfilled client orders, and contacted businesses on behalf of clients.
• Communicated with customers regarding order updates and supported accurate data entry.

Bachelor of Arts in English Literature – Silliman University (2014 – 2023)

Veterinary Medicine – Southwestern University (2011 – 2014)

Elementary and High School – Saint Louis School - Don Bosco (2011)