Mardy Untalan

Healthcare customer service professional with experience in medical appointment scheduling, health insurance Member Services, and B2B coordination with healthcare providers and vendors. Seeking a healthcare support or scheduling position where I can apply my knowledge of insurance coverage, healthcare services, patient assistance, and provider coordination, with the ability to work effectively in a remote environment.

Advisor I, Customer Service – Healthcare Member Services at Concentrix CVG Philippines, Inc. (2026-06 – 2026-09)

• Provide professional customer service and member support through inbound calls for a New York-based health insurance client.
• Assist members with insurance coverage, benefits, eligibility, PCP selection/changes, and available healthcare services.
• Process premium and binder payments, ensuring accurate account updates and documentation.
• Schedule and coordinate doctor appointments and assist members with accessing covered healthcare services, including home care.
• Assist members with appeals and grievances, providing appropriate information and following established procedures.
• Coordinate with healthcare providers, vendors, or business to business (B2B) to verify information, address concerns, and facilitate healthcare services and resolutions.
• Communicate with providers and vendors regarding appointments, insurance coverage, healthcare services, and member requests.
• Maintain accurate documentation of member and B2B interactions while navigating multiple systems and resources.

Customer Service Executive – Healthcare Scheduling at INFINX HEALTHCARE PHILIPPINES, INC. (2025-07 – 2026-05)

• Provide customer support and scheduling assistance for medical imaging services
• Coordinate appointments between patients and healthcare providers, including booking, rescheduling, and cancellations
• Handled high-volume inbound and outbound calls for appointment confirmations, inquiries, and follow-ups
• Verified patient information and insurance details to ensure accuracy and eligibility
• Maintained accurate and up-to-date records in scheduling systems
• Collaborated with clinics and healthcare providers to manage availability and optimize scheduling workflows
• Supported diagnostic imaging scheduling, including: Dual Energy X-Ray Absorptiometry (DEXA), Ultrasound, Fluoroscopy, X-Ray
• Delivered high-quality customer service while managing multiple tasks in a fast-paced environment

Customer Service Executive – Healthcare Scheduling at AscentHR, Inc. (2025-01 – 2025-07)

• Provide customer support and scheduling assistance for medical imaging services
• Coordinate appointments between patients and healthcare providers.
• Handle inbound and outbound calls regarding appointment confirmations and inquiries.
• Ensure accurate entry and verification of patient data in scheduling systems.
• Assist healthcare providers and clinics in managing diagnostic imaging schedules including: Dual Energy X-Ray Absorptiometry (DEXA), Ultrasound, Fluoroscopy, X-Ray

Cashier / Technical Assistant at Kornjing Electronics Repair Services (2020-05 – 2025-01)

• Process customer payments and maintain accurate daily sales records.
• Assist in basic laptop and desktop troubleshooting.
• Perform System Reformating and Software Installation.
• Clean and maintain computer hardware (desktop and laptop).
• Assist in assembly and disassembly of computers and mobile devices.
• Utilize basic electronic repair tools such as soldering iron and voltage tester.

Assistant Floor Manager at Blakes Games Internet Cafe (2015-01 – 2019-03)

• Prepares equipment for operation by accessing software in computer.
• Loading paper into printers and plotters; preparing for output.
• Maintains client confidence and protects operations by keeping information confidential.

BSCS in Computer Science – ACLC (AMA) TAYTAY (2025 – 2026)

High School Graduate (Old Curriculum) – Bernardo F. SanJuan National High School (2008)