Advisor I, Customer Service – Healthcare Member Services at Concentrix CVG Philippines, Inc. (2026-06 – 2026-09)
- Provide professional customer service and member support through inbound calls for a New York-based health insurance client.
- Assist members with insurance coverage, benefits, eligibility, PCP selection/changes, and available healthcare services.
- Process premium and binder payments, ensuring accurate account updates and documentation.
- Schedule and coordinate doctor appointments and assist members with accessing covered healthcare services, including home care.
- Assist members with appeals and grievances, providing appropriate information and following established procedures.
- Coordinate with healthcare providers, vendors, or business to business (B2B) to verify information, address concerns, and facilitate healthcare services and resolutions.
- Communicate with providers and vendors regarding appointments, insurance coverage, healthcare services, and member requests.
- Maintain accurate documentation of member and B2B interactions while navigating multiple systems and resources.
Customer Service Executive – Healthcare Scheduling at INFINX HEALTHCARE PHILIPPINES, INC. (2025-07 – 2026-05)
- Provide customer support and scheduling assistance for medical imaging services
- Coordinate appointments between patients and healthcare providers, including booking, rescheduling, and cancellations
- Handled high-volume inbound and outbound calls for appointment confirmations, inquiries, and follow-ups
- Verified patient information and insurance details to ensure accuracy and eligibility
- Maintained accurate and up-to-date records in scheduling systems
- Collaborated with clinics and healthcare providers to manage availability and optimize scheduling workflows
- Supported diagnostic imaging scheduling, including: Dual Energy X-Ray Absorptiometry (DEXA), Ultrasound, Fluoroscopy, X-Ray
- Delivered high-quality customer service while managing multiple tasks in a fast-paced environment
Customer Service Executive – Healthcare Scheduling at AscentHR, Inc. (2025-01 – 2025-07)
- Provide customer support and scheduling assistance for medical imaging services
- Coordinate appointments between patients and healthcare providers.
- Handle inbound and outbound calls regarding appointment confirmations and inquiries.
- Ensure accurate entry and verification of patient data in scheduling systems.
- Assist healthcare providers and clinics in managing diagnostic imaging schedules including: Dual Energy X-Ray Absorptiometry (DEXA), Ultrasound, Fluoroscopy, X-Ray
Cashier / Technical Assistant at Kornjing Electronics Repair Services (2020-05 – 2025-01)
- Process customer payments and maintain accurate daily sales records.
- Assist in basic laptop and desktop troubleshooting.
- Perform System Reformating and Software Installation.
- Clean and maintain computer hardware (desktop and laptop).
- Assist in assembly and disassembly of computers and mobile devices.
- Utilize basic electronic repair tools such as soldering iron and voltage tester.
Assistant Floor Manager at Blakes Games Internet Cafe (2015-01 – 2019-03)
- Prepares equipment for operation by accessing software in computer.
- Loading paper into printers and plotters; preparing for output.
- Maintains client confidence and protects operations by keeping information confidential.
