Mariel Pengson
Reservation Officer
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About
Detail-oriented and customer-focused Ticketing and Reservation Officer with 4 yesrs of hands-on experience in the Hote and travel industry. Proficient in handling airline reservations, fare quotations, ticket issuance, rebooking, and customer inquiries with efficiency and professionalism. Skilled in using Global Distribution Systems (GDS) such as Via/Sabre to manage domestic and international bookings.
Demonstrates excellent communication, problem-solving abilities, and a strong commitment to delivering seamless travel services. Capable of working under pressure while maintaining high service standards and ensuring customer satisfaction.
Experience
Detail-oriented and customer-focused Ticketing and Reservation Officer with 4 years of hands-on experience in the hotel and travel industry. Proficient in handling airline reservations, fare quotations, ticket issuance, rebooking, and customer inquiries with efficiency and professionalism. Skilled in using Global Distribution Systems (GDS) such as VIA/Sabre to manage domestic and international bookings.
Demonstrates excellent communication, problem-solving abilities, and a strong commitment to delivering seamless travel services. Capable of working under pressure while maintaining high service standards and ensuring customer satisfaction.
Education
Bachelor of Science in Criminology
Araullo University- Cabanatuan City
June 2019 – March 2023
- Relevant Coursework: Criminal Law, Law Enforcement Administration, Forensic Science, Correctional Administration, Criminological Research
- Achievement: Dean’s Lister, Scholarships
