Mark Arvin Alvarez

Results-driven Payments and Fraud Operations Leader with over 10 years of experience in payment operations, risk management, fraud prevention, and AML/KYC compliance within the BPO and fintech industries. Skilled in managing multi-currency payment processing, bank and USDT settlements, transaction monitoring, and merchant support. Proven ability to optimize operational workflows, mitigate financial risks, and ensure secure, compliant, and efficient transaction processing.

Recognized for delivering exceptional client service and driving operational excellence in fast-paced environments.

Account team Leader at Netl BPO Services Inc. (2025-02 – 2026-01)

• Processing payouts for different merchant clients through online banking transactions and local bank transfers
• Supporting the creation, review, and updating of internal process documents.
• Processing all onboarding accounts.
• Providing end-to-end ticketing and chat support for merchant partners.
• Performing daily bank reconciliations and monitoring merchant account records
• Managing USDT and bank settlements.
• Managing chargeback reconciliations and resolving client cyber complaints.
• Monitoring operations and verifying bank transactions, including withdrawals, deposits, and payouts
• Responding to client requests and ensuring fast, accurate, and professional assistance.

Senior Account Associate at Chromelab Technologies Inc. (2020-01 – 2024-12)

• Processing daily deposit and withdrawal transactions, and preparing and submitting daily bank balance and reconciliation reports.
• Providing support and solutions for operational and fundamental technical concerns.
• Maintaining strong relationships with providers to ensure consistent, stable, and high-quality service delivery to clients.
• Submitting daily reports and monitoring client transactions, account balances, reconciliation processes, bank safekeeping activities, and other back-office transactions.
• Monitoring all merchant processors to ensure smooth and efficient transaction processing.
• Responding to client inquiries and requests while providing prompt, efficient, and high-quality customer support.
• Processing payouts for various merchant clients through online banking transactions and local bank transfers.
• Ensuring the integrity of merchant processing operations through proactive fraud detection and transaction monitoring.

Risk and Fraud / Payment Supervisor at Avicall Consultancy Services (Intellcash international Inc.) (2015-07 – 2020-01)

• Managing daily financial transactions, including deposits, withdrawals, and credit bonuses.
• Assisting customers with inquiries and ensuring timely and accurate documentation of cases and resolutions.
• Analyzing betting activities and investigating accounts to ensure compliance and prevent fraudulent behavior.
• Collaborating with the Customer Service Team to investigate, track, and resolve customer transaction issues efficiently.
• Conducting fraud risk assessments on client withdrawal requests by analyzing transaction data and account activity.
• Implementing anti-money laundering (AML) policies and procedures to detect, prevent, and mitigate money laundering risks.
• Contributing to the continuous improvement of back-office systems through process analysis and optimization.
• Performing daily quality control reviews of staff transactions to maintain accuracy and operational efficiency.
• Generating weekly and monthly reports to support management decision-making and performance tracking.
• Monitoring transactions and account activities to identify and prevent potential money laundering activities.
• Maintaining and updating customer profiling databases to ensure data accuracy, completeness, and compliance

Sales Coordinator at LIMKETKAI MANUFACTURING CORPORATION (2014-04 – 2014-11)

• Conducting quality reviews of job orders and sales invoices to minimize errors and discrepancies.
• Encoding and processing all job orders submitted by the Sales Team.
• Performing multitasking duties, supporting telemarketing sales activities, and utilizing Oracle/JD Edwards (JDE) systems for daily operations.
• Compiling and organizing all sales invoices for accurate record-keeping and reporting.
• Preparing sales invoices for delivery and ensuring accurate documentation.
• Managing document filing systems and maintaining organized records.

Production Coordinator at PixoGrafix Printing Centre (2011-08 – 2012-07)

• Supervising and monitoring production staff to ensure productivity, quality, and compliance with company standards.
• Managing multiple tasks throughout the production process, from preparing job orders and coordinating printing activities to ensuring the completion of finished products.
• Tracking job orders throughout the production cycle and coordinating dispatch upon completion.
• Generating and processing delivery receipts for completed customer orders.
• Coordinating and monitoring all on-site activities to maintain productivity, safety, and operational efficiency.

Bachelor of Science in Commerce Major in Marketing – Laguna College