Mark Joseph Jadman
Virtual Assistant | Customer Support | Paid Ads Specialist | IT Support
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About
Adaptable and detail-oriented professional with experience in IT support, customer service, administrative assistance, business development, lead research, data management, digital marketing, and content creation. Proficient in MS Office, Google Workspace, Canva, Photoshop, ChatGPT, Gemini, and other digital tools. Strong communicator, fast learner, problem solver, and self-motivated professional who works effectively independently or within a team.
Seeking a full-time opportunity in Virtual Assistance, Customer Service, IT Support, Paid Ads, or related roles, with flexibility for remote, onsite, or hybrid work and any shifting schedule.
Experience
Freelance Content Creator / Affiliate Marketer - TikTok
(2026-06)
- Create AI-assisted TikTok content using ChatGPT, Gemini, and Google Flow, from product research and content ideation to scripting and video production.
- Run TikTok Ads campaigns and track performance metrics to optimize content and targeting strategies.
Business Development Assistant - Freelance / Independent Contractor - Remote
(2026-01 - 2026-03)
- Conducted online research using Nanoinfluencer to identify and shortlist quality KOLs (Key Opinion Leaders) for brand partnerships
- Performed data entry and managed mass email outreach to engage and communicate with prospective KOLs
- Organized and maintained a 4,000+ entry Google Sheet database of KOLs, categorizing contacts from low to high priority to streamline outreach
Customer Service Associate - Acai Always (Food Kiosk)
(2025 - 2025)
- Received and prepared customer orders, handled cash transactions, and managed daily kiosk opening/closing procedures
- Monitored and managed stock inventory, maintaining organized sales and supply records
IT Support - Kongan Buddies Marketing Inc.
(2022 - 2022)
- Provided technical troubleshooting and customer-facing support for internal staff and systems, documenting issues and resolutions for accurate record-keeping
NFT Community Moderator - Cryptomines (Discord)
(2021 - 2021)
- Provided chat-based support to new members, answering questions and resolving concerns
- Enforced community guidelines and coordinated with team members to manage community activities
IT Support - Transman Manpower Services Inc. - Concentrix
(2021 - 2021)
- Configured and deployed systems (re-imaging, remote work setup) for a large-scale work-from-home transition project and delivered end-user support through remote channels
Business Owner - Clothing & Apparel Business
(2020 - 2020)
- Managed full business operations - sourcing, design (digital printing, sublimation, DTF), order fulfillment, social media, customer inquiries, and sales record-keeping
- Created, launched, and optimized Facebook Ads campaigns using Meta Ads Manager, focusing on audience targeting, budget management, and campaign performance to grow page followers and reach potential customers
IT Assistant - Livebridge Inc.
(2019 - 2019)
- Provided end-user IT support and network monitoring for 50–100 staff, coordinating daily with an international (Costa Rica–based) IT team
IT Support (L1) - Microbase Inc. (assigned at Joy Nostalg Hotel)
(2018 - 2019)
- Provided technical and new-user support for 500–1,000+ employees, including a 500+ user data migration project
Education
Computer Engineering Technology - Rizal Technological University (2015 - 2018)
