Joana Olivar

Handled customer complaints and issues promptly and efficiently. Gathered information from diverse sources such as surveys, interviews, and online databases. Formatted blog posts and managed website content.

Support Specialist - Virtual Assistant - Ask the Dentist - California

(2020-06 - 2025-12)

• Handled customer complaints and issues promptly and efficiently.
• Gathered information from diverse sources such as surveys, interviews, and online databases.
• Formatted blog posts and managed website content.
• Managed social media channels, created engaging content, monitored trends, and interacted with followers.
• Oversaw various projects, ensuring timelines were met and resources were allocated efficiently.
• Flagged important email messages that needed a reply.
• Managed the newsletter and email marketing campaigns.
• Organized podcast episode content and scheduling.

Social Media Manager / Social Media Strategist - Dr. Chisie Klinglesmith - Florida

(2025-06 - 2025-08)

• Researched and created a content calendar tailored to the brand's goals and audience.
• Analyzed target audience demographics and behaviors to optimize content.
• Ran A/B tests on posts (such as different images or captions) to determine what resonates most with the audience.

Social Media Strategist - Mik3web Team - Virginia

(2025-06 - 2025-10)

• Managed posts across different platforms (Instagram, Facebook, Twitter, LinkedIn, etc.) and optimized content for each.
• Ensured consistent posting according to the content calendar to maintain engagement.
• Explored emerging platforms and assessed if they were a good fit for the brand.

Head of Customer Service - Fygg - California

(2024-12 - 2025-06)

• Handled customer inquiries.
• Processed orders and shipments.
• Kept detailed records of customer interactions, transactions, and feedback to help improve future service and resolve recurring issues.
• Processed refunds.
• Followed up on orders and inquiries.

Administrative Assistant - Olivar Construction Services - Philippines

(2020-01 - 2027-06)

• Organized and maintained files, records, and databases.
• Managed client's calendar/schedule.
• Supported project managers with research, documentation, and coordination.
• Arranged meetings, appointments, and travel plans.
• Generated reports.
• Data entry.
• Processed payments.

Executive Assistant - Beauty Box PH - Philippines

(2018-07 - 2019-11)

• Handled personal tasks for the executive, such as errands or personal appointments.
• Screened calls and visitors, managing access to the executive.
• Conducted research on various topics as needed.
• Online file management (in Google Drive, Dropbox, etc.).
• Drafted presentation slides.
• Prepared agendas.

Administrative Assistant - Art House MNL - Philippines

(2017-05 - 2018-02)

• Conducted research, gathered data, and prepared summaries or reports.
• Uploaded presentations on Slideshare or Prezi.
• Drafted responses.
• Provided administrative support to various teams or departments as needed.
• Responded to inquiries, handled complaints, and provided assistance to customers or clients.

Bachelor of Science - Office Administration - Rizal Technological University (2017-03)