MaryChris Lucabon

Customer-focused service and technical support professional with 10+ years of experience across mobile support and telecommunications, including Australian and US internet service environments. Skilled in troubleshooting, case review, customer communication, and de-escalating challenging interactions. Known for a calm, helpful approach, strong product knowledge, and a commitment to accurate support and customer satisfaction.

Technical Support Representative / Customer Service Representative - Regent BPO

(2019-10)

Australian telecommunications / internet service provider

• Assist customers with technical and service-related concerns through email, live chat, and telephone.
• Review support cases for troubleshooting accuracy and identify opportunities to improve processes.
• Apply product knowledge and practical problem-solving to resolve customer issues and determine appropriate next steps.

Technical Support Representative - Teleperformance Cebu

(2016-11 - 2019-08)

Australian telecommunications / internet service provider

• Resolved customer problems with knowledgeable, clear, and friendly support.
• Asked targeted questions to identify service needs and accurately recorded information in electronic systems.
• Maintained professionalism under pressure and de-escalated difficult customer interactions.

Technical Support Representative - Sykes Asia Incorporated

(2014-06 - 2016-09)

US telecommunications / internet service provider

• Served as a first point of contact for technical support calls.
• Used product knowledge to investigate customer issues and guide customers toward solutions.
• Built positive customer relationships while working to meet service-quality expectations.

Technical Support Representative - Qualfon Cebu

(2012-07 - 2013-10)

Mobile support US account

• Handled incoming technical support calls and emails as a first point of contact.
• Guided customers through service issues and escalated cases when advanced support was required.

Associate - Hotel and Restaurant Services - ACLC College of Mandaue (2012-04)