Melissa Quinto
Freelance Executive Secretary / Personal Assistant
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About
Motivated and adaptable professional with experience in customer service, administrative support, and technical assistance. Skilled in managing client inquiries, coordinating service schedules, and maintaining databases. Proficient in computer hardware and software maintenance, with a strong commitment to delivering excellent service and supporting team objectives.
Experience
Freelance Executive Secretary / Personal Assistant at Strategic Trade Analytics Representatives STAR OPC (2024-12 – 2025-03)
Provided dedicated administrative support to one executive, including managing her schedule, handling correspondence, organising meetings, and assisting with personal and business tasks. Maintained confidentiality and ensured smooth daily operations.
Account Administrator (Casino Plus) at Stotsenberg Leisure Park and Hotel Corporation (2023-10 – 2023-12)
- Manage customer complaints and provide appropriate solutions and alternatives within the time limits.
- Manage customers' accounts and provide assistance with deposits and withdrawals.
Engineering Coordinator at Knowledge Process Outsource Philippine Inc. (2022-10 – 2023-07)
Responsible for overseeing service operations, including managing schedules for Field Support Engineers, analyzing service reports, and ensuring technical and quality objectives are met. Acts as the primary contact for client inquiries and technical concerns, prepares and negotiates maintenance contracts, and maintains client databases to support efficient service delivery.
OJT-Intern as Computer Laboratory Assistant at Pangasinan State University - Lingayen Campus (2022-03 – 2022-06)
- Installing, maintaining, and repairing computer hardware and software components.
Alexa's Online Shop at Shopline Philippines Inc. (2021-07 – 2021-08)
- Answering questions about a company's products, processing orders and transactions, and working with a team to ensure excellent product delivery.
Education
Bachelor's degree in Information Technology – Pangasinan State University (2022)
First year in Information Technology – University of Pangasinan (2019)
Senior High School in TVL - Information and Communication Technology (ICT) Grade 11-12 – Colegio De Dagupan (2018)
Junior High School – Lobong National High School (2016)
Elementary School – Lobong Elementary School (2012)
