Merry Ann Galvez
VIRTUAL ASSISTANT | CUSTOMER SUPPORT SPECIALIST | ADMINISTRATIVE COORDINATOR
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About
Adaptable professional with 3+ years in customer service and current experience as a Virtual Assistant. Skilled in email/calendar management, client communication, and customer support across phone, chat, and email. Tech-savvy, detail-oriented, and committed to delivering efficient and reliable support.
Experience
Virtual Assistant - Freelance - Remote
(2025-03)
- Manage emails, schedules, and client communications.
- Handle data entry, research, and report preparation.
- Support business operations using Google Workspace, MS Office, and project tools.
Customer Service Associate - Baile Management Inc.
(2024-01 - 2025-12)
- Provided chat-based support and processed back-office tasks.
- Resolved inquiries and documented customer cases with accuracy.
Customer Service Representative - Your Virtual World / Optum Global
(2021-01 - 2023-12)
- Handled phone, chat, and email support for multiple accounts.
- Achieved a 95% resolution rate while maintaining high customer satisfaction.
Reading Teacher - The Reading Station
(2023-01 - 2024-12)
- Taught reading comprehension and language development.
- Conducted one-on-one and group lessons, tracking student progress.
Education
Bachelor of Arts - Journalism - CAVITE STATE UNIVERSITY (2018-01 - 2023-12)
Contact Center Services - DASMARIÑAS INTEGRATED HIGH SCHOOL (2018-12)
