Rose Anne De Roxas

Ecommerce and customer support specialist with 6+ years of experience across Shopify, Amazon, and CRM platforms, now focused on AI-powered automation. I design and build workflow automations (Zapier, Make, n8n) that streamline customer support operations, data organization, and repetitive tasks while maintaining high-quality human oversight. Proven track record of improving response efficiency, reducing manual work, creating SOPs, and delivering clear, customer-focused support that protects relationships and drives operational consistency.

AI Automation & Customer Support Specialist at Real Men (2024-09 – 2026-07)

• Provided customer support and ecommerce assistance while using AI and automation to streamline repetitive tasks, improve response workflows, and organize customer and order data.
• Built and maintained AI-powered workflows using Zapier, Make, and n8n to automate data organization, task routing, document processing, reporting, and other operational processes.
• Applied prompt engineering and AI tools to assist with customer-response drafting, information extraction, summaries, SOP creation, and internal documentation while keeping a human review step for accuracy.
• Created automated workflows that connected CRM, ecommerce, email, spreadsheets, and support platforms, reducing manual data entry and improving consistency.
• Produced client-ready operational deliverables including SOPs, workflow documentation, reports, summaries, tracking spreadsheets, and process guides.
• Troubleshoot and refine automation workflows by testing triggers, actions, data mapping, filters, and conditional logic to improve reliability and efficiency.

GoHighLevel (GHL) Specialist at Windansea (2025-01 – 2025-06)

Project Based

• Built and optimized landing pages and sales funnels within GoHighLevel to capture and convert leads.
• Designed CRM workflows and automations pipelines, triggers, calendars, and email/SMS follow-up sequences to nurture leads and streamline client communication.
• Managed and maintained the website and CRM data, ensuring accurate records and smooth campaign operations.

Ecommerce Manager at ProTuningLab (2022-10 – 2025-12)

• Managed product listings and inventory across Shopify and Amazon Seller Central, optimizing listings for visibility and conversions.
• Handled chargebacks, replacements, refunds, and discounts, reducing disputes and protecting revenue.
• Created macros and SOPs and managed a small support team across chat and email channels.
• Ran email marketing campaigns and analyzed sales trends through market research and industry conferences.
• Collaborated with content creators and handled payroll.

Virtual Assistant at Baonanas (2022-01 – 2022-09)

• Conducted web research and administrative tasks to support business operations.
• Managed email inboxes and responded to customer and client inquiries.
• Oversaw social media accounts, scheduling content and engaging with followers.
• Supported payroll processing and financial updates.

Ecommerce Customer Support at SemcoWorks (2021-08 – 2022-01)

Seasonal

• Delivered email and chat support to resolve customer concerns.
• Handled refunds, replacements, and chargeback disputes efficiently.
• Performed administrative tasks and cold calling for lead generation and sales outreach.

Ecommerce Customer Support at FlagshipOne (2021-10 – 2021-12)

Seasonal

• Delivered email support and admin tasks, lead generation, appointment scheduling, and chargeback handling.
• Assisted with lead generation and appointment scheduling for sales initiatives.
• Processed refunds and chargebacks, minimizing losses.

Virtual Assistant at Privacy Bee (2021-09 – 2021-12)

Part-time

• Performed web research and data entry.
• Provided administrative assistance for project-based tasks.

Customer Service Representative at TaskUs (2019-08 – 2021-06)

• Delivered chat and email support in a high-volume outsourcing environment.
• Resolved customer concerns while meeting strict quality and performance KPIs.

Healthcare Service Representative at Conduent (2018-10 – 2019-06)

• Assisted members with healthcare benefits, billing, and claims inquiries.
• Ensured compliance with HIPAA regulations and privacy standards.

Technical Support Representative at Concentrix (2018-01 – 2018-08)

• Provided technical and chat support.

Bachelor of Science in Hotel and Restaurant Management – Cavite State University