Mitch Nabatar

Highly dependable and results-driven professional with comprehensive experience in customer service, administrative support, and sales. Demonstrates exceptional ability in addressing client inquiries, resolving efficiently, and ensuring a consistently high standard of service across multiple channels. Proficient in records, scheduling, and general office operations with keen attention to accuracy and detail.

Adept in achieving targets through strategic upselling and a strong understanding of customer needs. Recognized for outstanding communication skills, sound judgment, and the ability to perform effectively under pressure. Maintains the highest standards of professionalism, integrity, and confidentiality in all interactions.

Technically skilled in point of sale systems, cash handling, Microsoft Office applications, and basic CRM platforms. A proactive and collaborative team player with a commitment to excellence and continuous improvement.

Sales Representative Associate at LBC Express (2025-05 – Present)

• Promote and sell the company's products or services to existing and prospective customers.
• Identify potential customers through cold calling, networking, and referrals.
• Conduct product demonstrations and presentations to explain features and benefits.
• Understand customer needs, and recommend appropriate products or solutions.
• Negotiate prices, terms, and prepare sales contracts.
• Maintain contact with clients to ensure satisfaction and repeat business.
• Meet or exceed monthly and quarterly sales targets.
• Keep records of sales, customer interactions, and transactions in the CRM system.
• Stay up-to-date with product knowledge, market trends, and competitor activity.
• Collaborate with team members and other departments to ensure that customer needs are met.
• Collaborative team player with a commitment to excellence and continuous improvement.

Field Sales Representative at Super 8 Grocery Warehouse (2024-12 – 2025-05)

• Visit assigned areas regularly to promote and sell products and services.
• Identify new business opportunities through field prospecting and referrals.
• Meet with clients in person to understand their needs, and provide solutions.
• Demonstrate product features and benefits to potential customers.
• Achieve individual and team sales targets, and performance goals.
• Monitor market trends and competitor activities in the area.
• Maintain accurate records of field visits, customer feedback, and sales activity.
• Ensure timely collection of payments, and proper documentation of orders.
• Coordinate with internal departments (logistics, inventory, customer service) to ensure timely delivery.
• Build and maintain long-term customer relationships.

Cashier/Customer Service Representative at Super 8 Grocery Warehouse (2022-08 – 2023-07)

• Greet customers, and provide friendly, attentive service.
• Process sales transactions quickly and accurately using a POS system.
• Accept payments (cash, cards, digital wallets), and issue receipts or change.
• Assist customers with questions about products, services, pricing, or promotions.
• Handle product returns, exchanges, and refunds according to company policies.
• Resolve customer complaints calmly, or escalate them when necessary.
• Maintain a clean and orderly checkout and customer service area.
• Replenish supplies at the counter, and assist with basic stocking as needed.
• Balance the cash drawer and reconcile sales at the end of the shift.
• Support other departments when needed to ensure smooth store operations.

Cashier at Puregold Price Club (2016-04 – 2019-03)

• Greet customers in a friendly, professional manner.
• Scan and process items accurately using POS (Point of Sale) systems.
• Accept and process various forms of payment (cash, credit/debit cards, mobile payments).
• Issue receipts, refunds, and exchanges as per store policy.
• Handle customer inquiries, and resolve basic complaints promptly.
• Maintain a clean, organized, and fully stocked checkout counter.
• Balance the cash drawer at the start and end of each shift.
• Follow all cash-handling procedures, and prevent loss or theft.
• Assist in restocking and inventory when needed.
• Comply with health, safety, and store operational guidelines.

Production Worker at Containerboard and Packaging Company (2019-05 – 2021-06)

• Operate machines and equipment according to standard operating procedures.
• Assemble, inspect, and package products on the production line.
• Monitor production output to ensure quality and consistency.
• Report any equipment malfunctions or safety issues to the supervisor.
• Maintain a clean and organized work area.
• Follow health and safety regulations at all times.
• Meet daily production targets, and work efficiently to minimize downtime.
• Assist with inventory checks and material handling as needed.
• Record production data accurately, and submit reports as required.

Facial Therapist at Via Dermatologica Clinic (2015-10 – 2016-03)

• Perform a variety of facial treatments, such as deep cleansing, exfoliation, extraction, masks, and facial massage.
• Assess clients' skin conditions, and recommend appropriate treatments or skincare products.
• Maintain high hygiene standards, and sanitize equipment and work areas before and after each session.
• Educate clients on post-treatment care, and proper skincare routines.
• Upsell facial packages, skincare products, or additional services.
• Maintain accurate client records and treatment logs.
• Stay updated on the latest skincare techniques, technologies, and products.
• Ensure a relaxing, clean, and welcoming environment for clients.
• Assist with front desk tasks if needed (booking appointments, answering inquiries, etc.).

Purchasing Officer at Rowie's Food Trading (2013-09 – 2015-09)

• Identify and evaluate potential suppliers based on price, quality, and delivery terms.
• Request and review quotations, and negotiate the best possible terms.
• Prepare, process, and monitor purchase orders (POs).
• Coordinate delivery schedules, and ensure timely receipt of goods and services.
• Monitor inventory levels, and forecast purchasing needs.
• Review and verify delivery documents, invoices, and receipts.
• Maintain accurate and organized procurement records, and supplier databases.
• Ensure all purchases comply with company policies and budget requirements.
• Work closely with other departments (warehouse, accounting, and operations) to fulfill material and service needs.
• Resolve supplier issues, such as delays, discrepancies, or quality concerns.

Bachelor of Science in Midwifery – Northern Iloilo Polytechnic State College (2004-06 – 2006-05)

Fourth Year High School – Tanauan School of Fisheries (2000-06 – 2004-03)