Muhammad Tahirkheli

Customer service management professional with a proven track record of enhancing team productivity and elevating customer satisfaction scores.

Experienced Proprietary Commodity

Trader skilled in executing structured commodity strategies, achieving substantial payouts through disciplined risk management. Committed to optimizing trading outcomes and ensuring capital preservation. Seeking to leverage expertise in a collaborative international organization that values hard work and professional growth.

Proprietary Commodity Trader at FTMO/FT+ (2024-11 – Present)

• Secured funded accounts by passing FTMO 25K and FT+10K evaluations, achieving $200 payout.
• Executed structured commodity strategies with approximately 1:2 risk-reward ratio and 55-60% win rate.
• Maintained disciplined journaling and metrics tracking to enhance execution quality and consistency.
• Focused on capital preservation through controlled drawdown limits and risk-based sizing.

Bilingual URDU Customer Service Representative at INTERACTECH SOLUTIONS INC (2024-03 – 2024-11)

• Delivered comprehensive support in English and Urdu to ensure optimum customer satisfaction.
• Resolved customer inquiries and issues efficiently, minimizing response times.
• Collaborated with internal teams to improve service quality and elevate customer experience.

Bilingual Urdu/Hindi Sales Exe. (Indian Market) at GAMMA INTERACTIVE INC (2023-09 – 2024-02)

• Accelerated sales growth and strengthened customer engagement in Indian market.
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.

Bilingual Urdu Transcriber Global Delivery GAMA Department at APPEN SERVICES PHILIPPINES (2023-02 – 2023-04)

• Supported the Global Delivery GAMA Department by transcribing content accurately and efficiently in Urdu.

Guest Hosting at SHANILYN RESIDENCY (2019-04 – 2022-11)

Facilitated outstanding guest service delivery while managing daily operational tasks in hospitality sector at Shanilyn Residency Urban Deca Tower, Manila.

Online Store Manager at HAWK IMPEX SDN. BHD. (2017-01 – 2017-12)

• Managed digital marketing strategies and online sales for the company.
• Stayed up to date with new web trends and advancements within ecommerce.
• Maintained up-to-date knowledge of ecommerce regulations, ensuring compliance and avoiding legal issues.

Farm Management Activities at AGRICULTURE AND FARMING (2014-12 – 2016-11)

• Supervised and organized all elements of daily operations on family-owned farm.

Restaurant Supervisor at TRC PAK HOLDINGS SDN. BHD. (2013-05 – 2014-12)

Managed the Point of Sale system while overseeing customer transactions to deliver exceptional customer service.

• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Supervised cash handling and reconciliation, ensuring accuracy in financial transactions.

Purchasing Specialist at BIN ZIA Holdings SDN. BHD. (2012-09 – 2013-05)

Restaurants Chain Under the name of "BUDYZ" Western, Italian, Mexican Cuisine

• Evaluated purchase orders, maintained supplier communications, and ensured timely availability of materials.

Assistant Manager at Sabir Ali Khan And Sons (2005-11 – 2008-12)

• Managed day-to-day business operations, supplier negotiations, and employee management.

Internship at Pakistan Mobile Communications Limited (Mobilink GSM) (2004-03 – 2004-09)

• Provided customer support and assisted in sales within the Customer Services Department.

ACCA: FIA in FINANCIAL ACCOUNTING – Association of Chartered Certified Accountants (2025)

BACHELORS OF COMMERCE (2YEARS) in Commerce – University of The Punjab (2002-08)

HIGH SCHOOL CERTIFICATE in Commerce – Punjab College Of Commerce (1999-04)