Nilgen Joy Lara

Detail-oriented Operations and Finance Professional with experience specializing in administrative support, accounts payable and receivable. Proven ability to manage complex office workflows, process high-volume financial transactions, and maintain excellent client relationships. Highly adaptable and organized, with a focus on improving processing times and maintaining record accuracy.

Branch Manager at WestEast Credit Corporation (2024-07 – 2025-06)

Promoted to Branch Manager managing branch operations and financial transactions

• Scheduled and managed client appointments and resolved concerns to improve retention
• Prepared and submitted branch performance reports and maintained accurate records for head office review
• Process and evaluate loan applications for approval and conducted detailed credit analysis
• Performed high-accuracy data entry for payroll and financial transactions using Google Workspace
• Orchestrated the end-to-end processing of all branch financial transactions, ensuring 100% compliance with corporate accounting standards and internal controls
• Maintained detailed customer records for follow-ups and managed office revolving funds
• Managed employee reimbursements, travel allowances, and invoice processing
• Developed and delivered comprehensive training programs for new staff, focusing on clear communication, skill building, and performance mentorship

Service Officer at WestEast Credit Corporation (2022-07 – 2024-07)

Service Officer handling client appointments and financial transactions

• Scheduled and managed client appointments and resolved concerns to improve retention
• Prepared and submitted branch performance reports and maintained accurate records for head office review
• Process and evaluate loan applications for approval and conducted detailed credit analysis
• Performed high-accuracy data entry for payroll and financial transactions using Google Workspace
• Orchestrated the end-to-end processing of all branch financial transactions, ensuring 100% compliance with corporate accounting standards and internal controls
• Maintained detailed customer records for follow-ups and managed office revolving funds
• Managed employee reimbursements, travel allowances, and invoice processing
• Developed and delivered comprehensive training programs for new staff, focusing on clear communication, skill building, and performance mentorship

Care Provider/Family Caregiver at Care Provider/Family Caregiver (2025-07 – Present)

Providing primary home-based care for elderly relatives

• Provided primary home-based care for an elderly relatives, focusing on comfort and mobility
• Monitored vital signs and assisted with activities of daily living (ADLs) for elderly relatives, ensuring a safe and supportive home environment
• Demonstrate strong multi-tasking abilities and high levels of responsibility in a full-time capacity
• Maintain accurate records and documentation regarding daily requirements and progress

Accounting Staff at Gaisano Capital – Corporate Office (2019-12 – 2022-03)

Accounting Staff managing financial transactions and records

• Verified invoice accuracy by matching purchase orders and delivery receipts to authorize payments
• Prepared disbursement vouchers and encoded payment details into the accounting software
• Reviewed travel expenses and petty cash claims to ensure compliance with auditing rules
• Communicated with contractors and suppliers to resolve billing issues and update payment statuses
• Established and maintained an organized filing system for all paid vouchers and financial records

Data Encoder - Accounting Department at Department of Agrarian Reform (DAR)-Dipolog City Office (2019-06 – 2019-11)

Data Encoder responsible for digitizing accounting records

• Spearheaded a project to convert seven years (2013–2019) of physical accounting records into digital 'soft copies' within the accounting system
• Maintained a dual-record system by inputting data into the software while systematically organizing physical 'hard copies' in the archives for audit compliance
• Ensured all financial records were audit-ready by creating a searchable digital database and a structured physical filing system

Office Aide at DILG Office - Rizal LGU (2022-04 – 2022-06)

Office Aide providing administrative support

• Maintain filing systems, processing mails, and data entry
• Answering, screening, and directing phone calls, as well as handling emails
• Organizing meetings and maintaining calendars
• Creating reports, drafting memos, and copying documents
• Manage the distribution of office memos, ensuring all documents were signed, returned, and filed according to government protocol

Bachelor of Science in Business Administration major in Operations Management – Colegio de San Francisco Javier (2015 – 2019)