Prestine Yap

I have more than 13 years of exposure to and have handled various responsibilities in different fast-paced Japanese BPO work environments.

App/Cloud Support Analyst - Accenture, Inc.

(2024-12 - 2026-03)

Hands-on experience in application cloud-support, specializing in facilitating database connection processes through Microsoft Azure and Lifecycle Services communicating with Japanese counterparts via email and MS Teams, ensuring clarity, accuracy and efficiency in cross-cultural collaboration.

Nihongo-Skilled Bridge Project Coordinator - Fujitsu (Weserv Systems Int’l Inc.)

(2021-11 - 2024-02)

I translate, review and improve the quality of documents from JP-EN and vice-versa. Create designs and post internal updates in the JP & EN internal websites through SharePoint. I also coordinate with Japanese counterparts and bridge clients and non-bilingual members of the team.

Inside Sales Associate - ECU Worldwide (Japan) Ltd.

(2018-05 - 2021-04)

I connect with different Japanese shipping/forwarding companies and overseas agent offices as part of the ECU Sales team. I also process and arrange different nomination shipments and issue Bills of Lading, working with different carrier offices to confirm vessel schedules.

Export Operations Admin - ECU Worldwide (Japan) Ltd. Cebu-BPO

(2013-05 - 2017-01)

I handle Export Shippers’ and warehouse invoices and ensure shipment documents are sent to assigned destinations on agreed departure times, maintaining the quality of key shipment documents, Master Dock receipts, and Bills of Lading. In 2014, I was Employee of the Year.

Bachelor of Science - Airline Management - Indiana Aerospace University (2011)