Princess Estuaria

Detail-oriented Customer Support and Administrative Professional with 3+ years of experience in client servicing, email management, and administrative support. Committed to providing exceptional service and efficient support in remote and fast-paced environments.

Field Auditor - South Star Drug, Inc.

(2018-01 - 2019-12)

• Conducted branch audits and inventory verification activities.
• Reviewed operational records and documentation for accuracy and compliance.
• Identified discrepancies and prepared audit reports and findings.
• Assisted in maintaining inventory control and operational standards.

Customer Representative - Smart Communication, Inc.

(2019-01 - 2019-12)

• Assisted customers with account-related concerns, product inquiries, and service requests.
• Resolved customer issues efficiently while maintaining professionalism and customer satisfaction.
• Explained products, services, and procedures clearly to customers.
• Maintained accurate customer records and documentation.

Operations Assistant - Client Servicing (Real Estate Loan) - China Banking Corporation

(2021-10 - 2025-02)

• Managed client inquiries through email and other communication channels, ensuring timely and professional responses.
• Provided after-sales support for real estate loan accounts, assisting clients with documentation, account updates, and service requests.
• Coordinated with internal departments to facilitate the resolution of client concerns and follow-up requests.
• Maintained accurate records, loan documentation, and transaction tracking reports.
• Assisted in monitoring loan accounts and ensuring compliance with banking policies and regulatory requirements.
• Delivered high-quality customer service while handling multiple priorities and deadlines.

Career Break

(2025-02)

• Took a planned career break to focus on motherhood and family responsibilities following childbirth.
• Continued developing organizational, time management, communication, and multitasking skills through household and childcare management.

Bachelor of Science - Business Administration Major in Marketing Management - La Salle College Antipolo (2014-01 - 2018-12)