Promise Edet

Customer-focused Customer Service Representative with experience in telesales, customer engagement, and product promotion. Skilled at resolving customer concerns, building lasting relationships, and delivering excellent service in fast-paced environments. Strong communicator with experience supporting sales growth through consultative selling, problem resolution, and teamwork.

Proficient in Microsoft Office, data entry, and customer service best practices, with a commitment to exceeding customer expectations.

Customer Service Representative / Telesales Specialist - Fruit City - Nigeria

(2023-06 - 2026-06)

• Delivered exceptional customer service by assisting customers with product selection and tailored recommendations.
• Resolved customer complaints professionally and efficiently, ensuring high levels of customer satisfaction.
• Promoted products and services using consultative selling techniques to increase sales opportunities.
• Built strong customer relationships through excellent communication and proactive follow-up.
• Collaborated with team members to improve customer satisfaction and achieve business goals.
• Maintained accurate customer records and transaction information using Microsoft Office applications.
• Handled customer inquiries while adhering to company policies and service standards.
• Contributed to repeat business by providing friendly, reliable, and solution-focused support.

Bachelor's Degree - Cross River State University (CRSU)