Quinana Boga

Motivated and reliable Customer Service Representative with healthcare account experience, providing exceptional customer support, resolving inquiries, and handling administrative tasks in fast-paced environments. Skilled in communication, problem-solving, data entry, and multitasking, with the ability to adapt quickly to new systems and collaborate effectively with diverse teams. Committed to delivering high-quality service and supporting organizational goals through professionalism, efficiency, and a customer-focused approach.

Operation Customer Expert 1 - Teleperformance - Davao, PH

(2024-10 - 2025-09)

Office-based, Full-time

• Delivered frontline support to patients and healthcare providers by handling inquiries, ensuring accuracy, empathy, and HIPAA compliance.
• Assisted clients with benefits, claims, billing, and healthcare services.
• Met performance goals, documented interactions, and escalated complex issues as needed.
• Guided clients in using the platform's features and ensured a smooth user experience by resolving technical or procedural issues.
• Recorded and updated client case notes and issue resolutions using internal systems to maintain data consistency and team coordination.
• Assisted clients with scheduling appointments.

Acting Secretary - Madrasah Pinantao Al-islamie

(2022-02 - 2024-03)

Full Time

• Provided administrative and receptionist support by answering phone calls, responding to inquiries, and directing students, teachers, and parents appropriately.
• Maintained and updated student attendance records with accuracy and confidentiality in compliance with school policies.
• Assisted students, faculty, and parents with enrollment, scheduling, and general administrative requests.
• Managed front desk operations, including visitor check-in and information distribution.
• Performed clerical duties such as data entry, filing, record management, and documentation.
• Supported daily school operations by completing additional administrative tasks as assigned.

Office Intern Assistant - CHED - PH

(2017-01 - 2017-05)

Full-time

• Provided administrative support by assisting with data entry, filing, photocopying, and document organization.
• Helped maintain accurate records and updated internal databases and spreadsheets.
• Supported daily office operations by completing clerical and administrative tasks as assigned.
• Gained hands-on experience with office procedures, professional communication, and workplace organization.

Registrar Assistant - CHED - PH

(2016-06 - 2017-01)

Internship, Full-time

• Assisted in organizing, maintaining, and administering comprehensive student records for the school.
• Managed student data systems, ensuring accurate documentation of enrollment, graduation, and entry/exit records.
• Verified and updated student information to support compliance, reporting, and institutional requirements.
• Supported registrar operations through data entry, record audits, and documentation management.

Bachelor Degree of Office Administration - Management - Khadijah Mohammad Islamic Academy (2014-04 - 2017-09)