Randal Ebai

Dedicated 2 years and customer-focused Service Desk and Technical Support professional with experience providing first-line IT support, troubleshooting hardware and software issues, and resolving technical incidents efficiently. Skilled in ticket management, remote troubleshooting, system support, and delivering clear guidance to users of all technical levels. Committed to minimizing downtime, improving system performance, and ensuring high levels of customer satisfaction through reliable and proactive tech support.

CAE, Service Desk - Tech Support - CGI Philippines - Philippines

(2024-04)

• Respond to support requests via phone, email, chat, or ticketing system.
• Troubleshoot hardware issues (computers, printers, phones, etc.)
• Resolve software problems (e.g., Microsoft Teams, Microsoft, Outlook, Microsoft Excel).
• Assist with password resets and account access
• Support operating systems like Windows 11 or macOS
• Set up new user accounts and devices
• Escalate complex issues to higher-level IT teams
• Document issues and solutions in a ticketing system

Procurement / Processor Associates - Cotco, oil and Gas - Cameroon

(2023-02 - 2024-03)

• Ensure compliance with export and import regulations and tracking of cargo shipment.
• Elevated customer satisfaction by delivering exceptional, Communication and support, by resolving client issues with patience and understanding.
• Boosted company productivity by implementing innovative solutions.
• Maintain accurate records and ensure compliance with company policies.
• Distribute invoice for approval and coding

Sales representative - Guinness Cameroon - Beavery company - Cameroon

(2019-12 - 2021-03)

• Rigorously enforced security measures, significantly reducing theft and fraud by diligently authenticating credit card transactions and swiftly reporting suspicious activities
• Boosted sales figures by proactively highlighting current promotion to customers, driving purchase incentives.
• Maintained exemplary workspace organizing, ensuring a clean environment and systematic arrangement of receipts, coupled with regular inventory audits for accuracy.

Bachelors of Science - marketing management - University of Bamenda (2016-10 - 2019-11)