Raven Mae Peruda

Dedicated Customer Service Representative with background in healthcare account management. Delivered accurate, customer-focused support while managing inquiries and resolving complex billing issues. Committed to enhancing customer experiences through strong communication and problem-solving skills.

Customer Service Representative - EXL Service - Cebu City, Cebu

(2022-08)

• Assisted account holders with inquiries related to claims, reimbursements, debit card purchases, transaction disputes, card declines, available balances, and account transactions while delivering accurate and customer-focused support.
• Handled calls daily with a focus on empathy, accuracy, and efficiency.
• Healthcare account focusing with the account holder insurance card for their insurance coverage.

Healthcare Customer Service Representative - CallCentrix - Calbayog City, Samar

(2021-05 - 2022-03)

• Assisted patients with inquiries regarding medical billing, insurance coverage, and appointment scheduling for their Medicare account.
• Resolved complex customer concerns by coordinating with insurance providers, medical staff, and billing departments.
• Trained and mentored new hires in healthcare account procedures and best practices.

Bachelor of Technology and Livelihood Education - Technology and Livelihood Education - Northwest Samar State University