Retutas, Eva Mae P.
Customer Service Representative
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About
Friendly and reliable customer service professional with strong listening and communication skills. Quick learner who stays calm under pressure, handles customer questions with care, and works hard to make sure every customer has a great experience.
Experience
Fedex Logistics Account (CSR) - Telus Digital
(2024-01 - 2026-12)
Helps customer track their express packages and ground shipments specifically for Canada and International. Assist with adding delivery instructions, address change and pick up processes. Guiding customers for the requirements and paperworks needed for custom clearance and checking duties & taxes.
Verizon Porting Activation (CSR) - Afni
(2024-01)
Activating new phones, tablets, smartwatches, and routers by registering eSIMs, physical SIM cards, and IMEIs in Verizon's billing systems. Guiding callers through initial device setup, network configuration, APN settings, and verifying voice, text, and data connectivity.
Amazon Retail Account (CSR) - Alorica
(2023-01)
Help buyers track shipments, process returns, handle refunds, and modify orders.
Education
Bachelor of Science - Entrepreneurship - Quezon City University (2024-01 - 2026-12)
