Rhennafel Paculba

Results-driven Virtual Assistant, Lead Generation Specialist, and DM Outreach Professional with experience in lead sourcing, prospect qualification, appointment setting, customer service, and relationship management. Skilled in building authentic conversations, nurturing warm and cold leads, managing CRM records, conducting follow-ups, and supporting business growth through organized outreach campaigns. Strong communication, customer engagement, and administrative support experience.

Virtual Assistant | Lead Generation Specialist | Community Manager at Not specified (Present)

• Generated approximately 500 qualified leads per week through targeted outreach campaigns.
• Sent an average of 200 personalized direct messages daily across social media platforms.
• Consistently booked approximately 10 discovery calls per week through lead nurturing and follow-up strategies.
• Managed and engaged two online communities with a combined audience of over 100,000 members.
• Maintained CRM systems, tracked lead pipelines, and ensured accurate prospect records.
• Conducted lead qualification and guided prospects through booking processes.
• Assisted in organizing and supporting 5 workshops, ensuring smooth attendee communication and coordination.
• Created Canva graphics and supported social media engagement initiatives.
• Built strong relationships with prospects through authentic, non-scripted communication.

Customer Service Representative (Reservations) at ACHJBPM Services (2024-01 – Present)

• Managed high-volume customer interactions through phone, email, and chat channels.
• Delivered personalized customer service and maintained strong client satisfaction.
• Identified upselling opportunities and recommended suitable services based on customer needs.
• Resolved customer concerns efficiently while maintaining professionalism and accuracy.
• Collaborated with internal teams to ensure seamless customer experiences.

Administrative Staff at St. Vincent's College Incorporated (2023-01 – 2024-01)

• Managed scheduling, documentation, and administrative workflows.
• Coordinated institutional programs, meetings, and events.
• Maintained organized records and ensured timely completion of administrative tasks.
• Supported multiple departments to improve operational efficiency.

Bachelor of Science in Hospitality Management – St. Vincent's College Incorporated (2018-01 – 2022-01)

Master in Business Administration in Business Administration – St. Vincent's College Incorporated (2023-01 – 2024-01)