Richard Thomas Arnaldo
Results-driven BPO professional, entrepreneur, and college graduate with 10+ years of experience
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About
Results-driven BPO professional, entrepreneur, and college graduate with a Bachelor's Degree in Business Administration Management, offering 10+ years of experience in customer service, technical support, billing, account management, and team leadership. Proven expertise in creating training materials, developing operational manuals, and conducting employee training programs to improve performance, product knowledge, and service quality. Strong business and operations management background with demonstrated success in leading teams, optimizing workflows, and delivering exceptional customer experiences.
Experience
Founder & CEO - More Zolutionz Outsourcing
(2023-03)
- Lead outsourcing operations, client relations, recruitment, and workforce management.
- Create training materials and operational manuals and conduct employee training programs.
- Implement business strategies to improve efficiency and customer satisfaction.
Billing Account Specialist – Dish Network (C3 Account) - Inspiro
(2020-10 - 2022-01)
- Managed billing concerns, account inquiries, and customer issue resolution while meeting performance standards.
Technical Support Representative – Comcast - Alorica
(2018-04 - 2019-11)
- Delivered technical troubleshooting and customer support for internet, cable, and phone services.
Customer Service Representative – Apple / Chevy Account - IBM
(2017-06 - 2018-03)
- Provided customer support for technical and account-related concerns in a fast-paced environment.
Technical Support Representative – Xbox Live - Telus
(2006-10 - 2010-04)
- Assisted customers with account, connectivity, and technical troubleshooting.
Education
Bachelor of Business Administration - Management - Southwestern College
High School Graduate - El Camino High School
