Rina Taganahan
Customer Service Representative
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About
Detail-oriented and proactive Customer Support & Ecommerce Specialist experienced in delivering high-touch email and SMS support, managing subscriptions, tracking orders, processing refunds, and resolving inquiries with speed and empathy. Proven track record in Shopify store management, product listing creation, and SEO optimization to enhance search visibility and user experience. Skilled in social media management and administrative support, with a strong ability to prioritize tasks and drive operations in fast-paced environments.
Experience
Customer Service Representative at Mushroom Coffee (2023-01 – 2026-01)
- Managed customer inquiries via email and SMS, including subscriptions, orders, refunds, reviews, and replacements.
- Delivered timely, empathetic, and accurate responses.
- Maintained high customer satisfaction through effective issue resolution.
Customer Support Representative at Furniture Shop (2010-01 – 2022-01)
- Handled customer communications across email, chat, and calls.
- Created marketing materials, brochures, and social media content.
- Improved inventory processes to enhance operational efficiency.
- Developed and executed sales campaigns targeting new customer segments.
Menu Developer & Consultant at Papa Wings (2018-01 – 2020-01)
- Developed menu concepts and recipe documentation.
- Created product formulations and preparation guidelines.
Freelance / Project-Based Work - Social Media & Marketing at Various Clients (2018-01 – 2023-01)
- Managed content creation, posting, and engagement.
- Conducted product and market research.
- Maintained and optimized product listings.
Freelance / Project-Based Work - Graphic Design & Consulting at Various Clients (2018-01 – 2023-01)
- Designed business logos and branding materials.
- Provided menu consultations for cafes and restaurants.
Education
De La Salle College of Saint Benilde - BS-HRIM
Gorgias - Gorgias Certified Agent
