Roberto Barroga

Experienced Customer Service Representative seeking a position where I can apply my extensive customer service experience, communication skills, and ability to handle customer concerns effectively.

CUSTOMER SERVICE REPRESENTATIVE — Financial Acct. ( National Australian Bank) - GENPACT PHILIPPINES - I Hub 1 Bldg. Ground flr to 6th flr. Northgate Cyber zone, Alabang, Muntinlupa City

(2026-03 - 2026-06)

• Handled inbound calls and assisted customers with credit card-related inquiries and concerns.
• Assisted cx with account information, billing inquiries, payments, and transactions concerns.
• Verified cx information and followed security and authentication procedures.
• Explained credit card features, fees, policies and account terms clearly and professionally.
• De-escalated difficult cx situations while maintaining professionalism and empathy.

CUSTOMER SERVICE REPRESENTATIVE — Healthcare Acct. ( Dental Insurance) - SAGILITY PHILIPPINES ( HGS PHILIPPINES) - Bridgetowne Ave., Ugong Norte. Q. C

(2020-08 - 2026-01)

• Customers of Healthcare Providers often need assistance finding information about products and services, placing orders, and resolving issues.
• Responsible for responding to customers inquiries, providing information.
• Must have excellent communication skills and be able to build positive relationships with customers.
• Provide customers service and support to healthcare customers
• Answering incoming calls from Customer
• Do billings/payment from their monthly premium
• Assists customers for making appointments/ requests for information, complaints.

CUSTOMER SERVICE REPRESENTATIVE — Travel Account - TELEPERFORMANCE PHILS. - Rockwell Business Center, Ortigas Ave. Pasig

(2019-09 - 2020-07)

• Offer advice to clients on destination.
• Research fare and Schedule information.
• Describe trips to client and give details on any documents required, such as passport or visa.
• Make alternative arrangements if changes arise before or during the trip.
• Follow up with the clients about travel plans and make adjustment as needed.

AIR IMPORT BROKERAGE — BILLING SPECIALIST/ DOCUMENTATION ASSISTANT - CEVA LOGISTICS PHILIPPINES - Johannes St., Pascor Dr. Brgy. Ibayo, Sto. Nino, Paranaque City

(2015-10 - 2019-07)

• Ensure that there is no double registration of transaction.
• Ensure that jobs being registered are valid.
• Ensure completeness of attachments as per client’s requirements.
• Ensure to raise invoice (1) day from actual time of arrival and bill correctly.
• Check and ensure billings are delivered to the right party and obtain acknowledgement receipts of billings by the client.
• Check invoices and dispatch immediately within 1 day after completion of billing.
• Prepare monthly billing KPI (transmittal) and weekly invoice delay report.
• Analyze DOSPO6, DOSPO7, and DOSPO5 and do the manual closing of jobs if needed

MEDICAL REPRESENTATIVE - INTERPHIL LABORATORIES - Cabuyao, Laguna

(2013 - 2014)

• Demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacist.
• Managing budgets
• Reviewing sales performance.
• Writing reports and other documents.
• Negotiating contracts.
• Maintaining detailed records.
• Attending and organizing trade exhibitions, conference and meetings.

MARKETING ASSISTANT - MEDICARD PHILIPPINES INC - Paseo de Roxas cor, Sen. Gil Puyat, Avenue Makati City

(2012 - 2013)

• Helps maintain excellent client relationships through superior customer service skills.
• Keeps client information confidential.
• Places calls to or visits clients as needed to provide marketing materials, deliver sales pitches, or answer client questions.
• Works under the direction of a marketing director or manager to help reach the company/s marketing goals and objectives.

SALES EXECUTIVE - 2 TORRE LORENZO - Taft Ave. cor. Dagonoy St., Manila

(2011 - 2012)

• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.
• Determine client’s needs and financials abilities to propose solutions that suit them
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages. Legal requirements and related matters, ensuring a fair and honest dealing.
• Display and market analysis to estimate properties value.
• Prepare necessary paper work (contract leases, deeds, closing statements etc.)
• Maintain and update listings of available properties.

Associate - Computer Technology - College for Research & Technology