Rolly Balanta Jr
Real Estate Cold Caller • Property Management Assistant • Customer Service Specialist
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About
Dedicated and results-driven Real Estate Cold Caller and Property Management Assistant with over 6 years of combined experience in real estate lead generation, tenant management, and customer service. Skilled in handling FSBO and distressed sellers, managing CRM tools, and maintaining strong client and tenant relationships. Expertise includes end-to-end cold calling campaigns, lead nurturing, tenant application processing, and collections support.
Known for professionalism, consistency, and a strong attention to detail.
Experience
Real Estate Cold Caller at US-Based Real Estate Company
- Generated high-quality, pre-qualified leads through consistent outbound cold calling focused on FSBOs and distressed property owners.
- Successfully set qualified appointments for acquisitions teams, directly contributing to successful closings and pipeline growth.
- Managed and executed call campaigns efficiently using Mojo Dialer and organized all lead data in Podio CRM.
- Performed precise skip tracing, data verification, and managed follow-up sequences to maintain robust pipeline activity.
- Delivered accurate daily and weekly reports, ensuring detailed call logs and performance metrics were maintained.
Assistant Property Manager at Local Property Management Support
- Managed the end-to-end tenant lifecycle, including onboarding, processing applications, conducting background checks, and handling lease inquiries utilizing platforms like TenantCloud, Rent Butter, and Riser.
- Provided crucial support in monitoring overdue payments, sending professional tenant reminders, and assisting with collections efforts.
- Handled all property-related communication—including maintenance requests and general inquiries—with professionalism and urgency.
- Maintained and organized all digital records, tenant files, and reports to ensure seamless and audit-ready operations.
Customer Service Representative at Sitel Philippines (SEARS Account)
- Provided frontline support for customer orders, refunds, and complex product concerns, resolving issues under pressure.
- Maintained consistently high customer satisfaction scores while efficiently navigating company protocols.
- Strengthened advanced communication, active listening, and problem-solving skills highly valuable in real estate interactions.
Education
Bachelor of Science in Information Technology – Universidad De Dagupan
