Rona Navarro
Self-employed online business owner with experience in e-commerce operations, email and chat customer support, and digital marketing
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About
Self-employed online business owner with experience in e-commerce operations, email and chat customer support, and digital marketing. Skilled in managing customer relationships, resolving concerns efficiently, and creating engaging content. Also a dedicated crocheter with a strong eye for detail and creativity.
Experience
Manager & Operator - Love & Zephy's Online Shop
(2013-12 - 2024-01)
Operated a self-owned online business, managing sales, customer service, and daily operations. Demonstrated strong organizational, communication, and problem-solving skills while ensuring smooth transactions and customer satisfaction.
Customer Care Specialist - IBM Daksh Process Services Philippines Inc.
(2012-03 - 2013-11)
Handled customer inquiries and complaints through email and chat with professionalism and empathy. Built positive relationships with customers by providing clear solutions and maintaining a calm, solution-oriented approach.
Biller - International Data Conversion Solutions, Inc.
(2010-03 - 2011-01)
Managed billing and data entry tasks, accurately inputting and organizing critical information while maintaining confidentiality and meeting deadlines.
Education
Diploma - Office Skills & Management - System Technology Institute (2006-06 - 2008-03)
