Dennis Datahan

GoHighLevel (GHL) Specialist with hands-on training and practical project experience in CRM management, funnels, websites, landing pages, and workflow automation. Hands-on experience configuring GHL CRM workflows, lead management, lead routing, lead tagging, follow-up automation, and sales funnel workflows. Hands-on training in GoHighLevel websites and funnels, supported by experience with Zapier, Make.com, n8n, APIs, webhooks, and JSON for workflow automation and integrations.

Skilled in workflow configuration, conditional logic, filters, data mapping, testing, troubleshooting, error handling, and documentation. Strong technical background in system integration, data validation, root cause analysis, troubleshooting, and process improvement, combined with professional customer service and CRM-based operations experience.

Customer Service Representative at IBEX Global Solutions (2022-09 – Present)

• Manage 30+ daily customer interactions across voice and digital channels for a U.S. healthcare account while maintaining accurate customer and CRM records.
• Resolve customer inquiries and account-related issues while meeting established service-level, quality, and productivity requirements.
• Perform accurate data entry, documentation, CRM updates, and customer information management to support customer lifecycle management and operational efficiency.
• Follow structured workflows and procedures while maintaining accuracy, consistency, and high-quality customer service.
• Identify recurring customer issues, process gaps, and operational challenges and communicate findings to support workflow and process improvements.

System Integration Engineer at Seagate Singapore Design Center (2008-04 – 2021-01)

• Supported system integration, automated data collection, data validation, and workflow processes within a global engineering environment.
• Maintained and optimized data collection and validation systems to improve data accuracy, reliability, and consistency.
• Analyzed system and workflow issues, performed root cause analysis, and implemented corrective actions to improve system performance.
• Investigated data inconsistencies, system failures, and integration-related issues and collaborated with engineering, technical, and international teams to implement solutions.

Test & Debug Engineer at Acer / Flextronics / Sanmina-SCI (1996-11 – 2008-04)

• Performed system-level testing, diagnostics, debugging, and troubleshooting to verify product functionality and reliability.
• Investigated technical failures and performed root cause analysis to identify and resolve hardware, software, and system-level issues.
• Identified process inefficiencies and repetitive tasks and contributed to improvements in testing, troubleshooting, and technical workflows.

GoHighLevel & CRM Automation Projects at Self-Directed (2026-04 – Present)

• Completed hands-on training in GoHighLevel CRM, funnels, websites, landing pages, and workflow automation.
• Built and configured GHL funnels, landing pages, and CRM workflows as part of practical training and self-directed projects.
• Practiced lead management, lead routing, lead tagging, follow-up automation, conditional logic, filters, and data mapping.
• Practiced connecting GHL workflows with external applications using APIs, webhooks, JSON, Zapier, Make.com, and n8n.
• Performed funnel, website, and workflow testing, troubleshooting, error handling, and documentation.

Bachelor of Science in Computer Engineering – University of San Carlos