Roselette Elimon

To secure an entry level Virtual Assistant with 9 years BPO experience seeking a supportive role where I can utilize my administrative, technical skills, analytical abilities, and soft skills to contribute to a positive work environment.

Foundever Inc. (2022-01 – Present)

QUALITY ANALYST in Healthcare Acct at SYKES ASIA INC. (2018-01 – 2022-12)

• I conduct detailed statistical analysis to identify trends, issues, and areas for improvement in product and process quality.
• I perform regular quality assurance audits to ensure adherence to established standards and regulatory compliance.
• Analyze test results and produce comprehensive reports detailing findings and recommending actionable improvements.

Customer Service Representative at SYKES ASIA INC. (2018-01 – 2022-12)

• I am assisting customers with inquiries, resolving issues, and ensuring a positive customer experience.
• I keep accurate records of customer interactions and transactions
• I am the primary point of contact for customers, answering their questions and addressing their concerns.
• I am a chatter for food delivery services and technical representative

Appeal Specialist at ePERFORMAX CONTACT CENTERS and BPO (2015-01 – 2018-12)

• I evaluating, processing, and resolving appeals related to claims, grievances, or other disputes
• This includes researching, compiling documentation, and preparing appeals, as well as communicating with clients.
• Making sure to determine the validity of an appeal based on regulations, policy, and documentation

BSED in Major in English – CEBU NORMAL UNIVERSITY (2011-01 – 2013-12)

Old Curriculum, Trade Strand – ABELLANA NATIONAL SCHOOL (2010-01 – 2011-12)