Roxane May Cinco

Detail-oriented and ethical Content Moderator with expertise in maintaining safe, respectful, and engaging online communities. Skilled in critical thinking, policy enforcement, and conflict resolution, with a strong ability to identify and address inappropriate or harmful content. Seeking to leverage vigilance, integrity, and communication skills to support platform standards and enhance user trust.

Content Moderator at Alorica (2024-12 – 2025-03)

• Monitored and reviewed user content for compliance with guidelines and policies.
• Removed harmful or misleading material with fairness and consistency.
• Applied judgment to borderline cases, ensuring community safety.
• Handled sensitive content with resilience and professionalism.

Customer Service Executives at Wipro Philippines (2024-04 – 2024-11)

• Assisted passengers with ticketing, reservations, check-in, boarding, and travel documentation.
• Delivered exceptional customer support, resolving inquiries and complaints to ensure satisfaction.

Customer Service Executives at Eperformax (2023-05 – 2023-08)

• Assisted customers with telecom inquiries, billing, plans, and technical support.
• Resolved complaints through accurate information, troubleshooting, and escalation when needed.
• Processed account transactions including activations, upgrades, cancellations, and service modifications.

Online ESL Teacher and Assistant manager at ZED Online English Tutorial Services (2022-01 – 2023-12)

• Delivered English lessons in grammar, vocabulary, speaking, listening, reading, and writing.
• Coordinated teacher schedules, timetables, and teaching assignments.
• Managed student schedules to balance class sizes and learning levels.

Online ESL Teacher at Novakid School Inc. (2020-01 – 2022-12)

• Taught English to children from diverse nationalities, adapting lessons to cultural contexts.
• Assessed and guided students to improve English proficiency.

Online ESL Teacher at TSK Education Technology (2019-01 – 2020-12)

• Delivered English language lessons tailored to Chinese students, focusing on grammar, vocabulary, speaking, listening, reading, and writing.

Online ESL Teacher at Acadsoc LTD (2018-01 – 2019-12)

• Taught English to Chinese learners, with a focus on grammar, vocabulary, speaking, listening, reading, and writing.

Bachelor of Elementary Education in Elementary Education – University of San Jose- Recoletos (2014-01 – 2018-12)

Associate in Hotel and Restaurant Management in Hotel and Restaurant Management – University of the Visayas (2012-01 – 2014-12)