Ruel Mangaliman
Customer Service professional with over 10 years of experience in BPO environments supporting Technical Accounts, Financial Accounts, Billing, and Insurance. Currently transitioning into a Virtual Assistant role, bringing strong remote support capabilities, excellent communication skills, and a proven ability to quickly adapt to new tools, systems, and applications. Experienced in handling administrative tasks, managing customer interactions, maintaining data accuracy, and working in fast-paced,
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About
Customer Service professional with over 10 years of experience in BPO environments supporting Technical Accounts, Financial Accounts, Billing, and Insurance. Currently transitioning into a Virtual Assistant role, bringing strong remote support capabilities, excellent communication skills, and a proven ability to quickly adapt to new tools, systems, and applications. Experienced in handling administrative tasks, managing customer interactions, maintaining data accuracy, and working in fast-paced, performance-driven environments.
Also developing skills in AI UGC ad generation, with exposure to creating and optimizing AI-assisted content for marketing and digital advertising use cases.
Experience
AI Ads Generation Sprcialist
- MakeUGC
UK
February 16, 2026 – May 31,2026
Customer Support Officer
- QBE Insurance - 3NEO Building, corner 3rd Ave & 30th St, BGC, Taguig City, Metro Manila 1630 PH.
November 15, 2016 – February 4, 2026
Senior Process Executive
- Cognizant Technology Solutions – 5 & 6 Flrs 10 Upper Mckinley Bldg. Mckinley Hill Taguig City
February 2, 2015 – May 31, 2016
Phone Banker
- Wellsfargo EGS – 1180 Wellsfargo Drive Mckinley Hill Taguig City
August 11, 2014 – January 23, 2015
Advance Customer Service Representative
- SPI Global - N. Garcia St., Brgy. Bel Air Makati City
June 27, 2011 – August 9, 2014
Education
- Bachelor of Arts Major in Political Science
Divine Word College of Calapan
Calapan City, Oriental Mindoro, Philippines
1999 - 2003
- Computer Programming
STI Muñoz
Muñoz Quezon City, Philippines
1997 - 1999
