Ryan Coloquio

Highly organized and dependable professional with experience in customer service, administrative support, and client communication. Skilled in managing tasks efficiently, maintaining accurate records, coordinating schedules, and supporting daily operations in fast-paced environments. Strong attention to detail with the ability to work independently, prioritize responsibilities, and maintain professionalism when handling sensitive information.

Sales Associate at Enable PH (2025-06 – 2025-10)

• Managed client communications, inquiries, and follow-ups across multiple channels, ensuring responsive service and positive customer experiences.
• Processed invoices and billing requests, maintained accurate customer records, and monitored daily tasks to support timely completion of operational objectives.
• Collaborated with team members to streamline workflows, prepared end-of-day performance reports, and provided insights to support continuous operational improvement.

Customer Experience Advocate at Sitel (2022-06 – 2022-11)

• Delivered professional customer service by addressing inquiries, resolving concerns, and providing timely solutions to ensure customer satisfaction.
• Assessed customer needs and recommended suitable products and services, contributing to sales growth and increased customer engagement.
• Managed high-volume workloads while maintaining service quality, meeting performance targets, and fostering long-term customer relationships.

Intern - Fine Dining Crew at Maxs' Restaurant (2017 – 2017)

• Delivered exceptional guest service by attending to customer needs, managing food and beverage service, and ensuring a positive dining experience.
• Supported daily restaurant operations through table preparation, order coordination, and close collaboration with kitchen and service teams to maintain efficient workflow.
• Resolved customer concerns promptly while upholding cleanliness, food safety standards, and company service procedures to ensure operational excellence.

Intern - Hotel Desk Receptionist at 2Go Travel (2016 – 2016)

• Provided front desk support by assisting guests with check-in, check-out, reservations, and accommodation-related inquiries while delivering exceptional customer service.
• Maintained accurate guest records, managed room assignments, and handled reservation updates with a high level of accuracy and confidentiality.
• Addressed guest concerns and service requests promptly, fostering a welcoming environment and ensuring a positive guest experience.

Intern - Housekeeping at Sofitel Philippine Plaza (2015 – 2015)

• Delivering high standards of room presentation and cleanliness to support guest comfort and satisfaction
• Handling linen, supplies, and room inventory to ensure adequate stock and operational readiness
• Conducting routine inspections to identify and address housekeeping and maintenance promptly

Bachelor of Science in Hotel and Restarurant Management – La Consolacion College - Caloocan (2018)