Vincent Aserios
Customer Operations & Sales Support
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About
Detail-oriented Sales and Customer support Specialist with 8+ years of experience across e-commerce, gaming, and subscription-based services. Proven track record in account management, CRM administration, lead follow-up, documentation review, and performance tracking. Experienced in handling high-volume inbound and outbound communication while maintaining professionalism, accuracy, and strong customer satisfaction.
Highly organized, process-oriented, and experienced in remote collaboration. Committed to continuous improvement and delivering measurable results.
Experience
Sales Associate at Microsourcing (2018-03 – 2025-07)
Industry: Automotive / Car Subscription Services. Client: Carly Car Subscription
- Promoted from Customer Support to Sales Associate due to strong performance, accuracy, and reliability.
- Managed end-to-end subscription application processing, including document collection, review, eligibility assessment, and onboarding.
- Conducted identity verification, credit checks, email risk validation, email age verification, and fraud signal analysis using tools such as Equifax, Green ID, and LexisNexis to reduce risk exposure.
- Reviewed customer-submitted documents for accuracy, completeness, and compliance; identified discrepancies and flagged high-risk applications for further review.
- Maintained accurate CRM records (Zendesk, Freshworks) and tracked booking pipelines using CRM tools, Google Sheets, and internal trackers, ensuring data integrity and audit readiness.
- Coordinated with internal teams to ensure timely approval, processing, and vehicle logistics.
- Conducted lead follow-ups, converted qualified inquiries into active subscriptions, and upsold plans based on customer needs and usage behavior.
- Generated reports on application status, approval rates, KPIs, and pipeline performance.
- Delivered professional inbound and outbound support across multiple channels: phone, chat, SMS, and email.
Customer Service Representative at Concentrix (2016-09 – 2018-03)
Industry: Retail / E-commerce. Client: Amazon
- Supported Amazon sellers with listing management, account concerns, returns, and policy compliance
- Assisted customers with order issues, refunds, and purchase concerns via phone and email
- Maintained high quality scores and adherence metrics in a fast-paced environment
Sales Associate II at Convergys Megamall (2015-10 – 2016-01)
Industry: Gaming / Technology. Client: Xbox (Microsoft Brand)
- Delivered technical and account support for Xbox consoles, digital purchases, and subscription services.
- Assisted customers with billing, account recovery, and troubleshooting
- Educated customers on subscription benefits and digital services
Education
Bachelor in Electrical Technology (ET) – Eastern Samar State University (ESSU) Borongan (2010 – 2014)
