Shiela Eliorda

Trained and experienced customer service and admin coordinator using strong work ethic and determination to complete task in a timely manner. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Billing Assistant - Boss Cargo Express Freight Services Inc.

(2024-06 - 2025-01)

• Create invoices for goods sold or services rendered
• Monitor payments made by credit card, bank transfer, or online banking and bank reconcilation
• Assist with monthly billing reports and analysis
• Send payment reminders and follow up on past due accounts

Transport Coordinator - F2 Logistics Philippines Inc.

(2023-03 - 2023-12)

• Plan and schedule daily transportation and delivery routes for trucks and drivers
• Coordinate with clients, suppliers, and warehouse teams to ensure timely pick-up and delivery of goods
• Monitor and track the movement of shipments using transport management systems (TMS) or GPS tracking.
• Handle and resolve transport-related issues such as delays, vehicle breakdowns, or route conflicts.
• Provide exceptional customer service by keeping clients informed about shipment status and delivery timelines.

Customer Engagement Assistant - Oxford Distributions Inc.

(2019-05 - 2023-01)

• Placed and canceled orders from customers, distributors, and sales a week/month
• Assist sales team and back orders from clients and coordinate day-by-day shipments
• Monitored all shipments and deliveries
• Prepared Invoices/Delivery Receipt and follow up pending/overdue collections

Customer Service Representative - Premier Kargo Movers, Inc.

(2013-10 - 2018-12)

• Handle customersʼ inquiries/complaints through call and emails and respond promptly
• Managed updating for booking, deliveries and collections to customers
• Summarized and transmit delivery receipts/sales invoices to clients
• Processed billing and follow up collections

Bachelor of Science - Computer Science - STI College - Parañaque (2009-06 - 2013-05)