Customer Service Advocate
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Compassionate and Skilled in assisting members and providers with benefits, claims, billing inquiries, and account-related concerns while delivering accurate and empathetic support. Strong communication, interpersonal, and problem-solving skills with a passion for helping others and creating positive experiences. Outside of work, I enjoy watching documentaries, traveling, and exploring different cultures through drama series and anime.
Customer Service Advocate at OPTUM – Global Solutions - AARP (2023-01 – Present)
Dedicated and compassionate Customer Advocate with experience in the healthcare industry, providing support to members regarding health plan coverage, benefits, claims, and billing inquiries. Trained in assisting healthcare providers with patient eligibility verification, benefits review, and claim details. Additionally experienced in supporting members with account registration, online portal navigation, password resets, and troubleshooting technical issues.
Committed to delivering accurate information, resolving concerns efficiently, and ensuring a positive member and provider experience while maintaining high standards of customer service.
Customer Service Representative at TELEPERFORMANCE (MAJOREL PHILS.) – BOOKING.COM (2022-01 – 2023-01)
Customer-focused Customer Service Representative with experience in managing hotel reservations, including cancellations, modifications, and relocations. Skilled in resolving customer concerns, providing accurate travel support, and delivering excellent service to ensure customer satisfaction.
Service Crew at McDelight Petron South (2018-01 – 2018-12)
Motivated and customer-oriented individual with on-the-job training experience at McDonald's, assisting customers with food orders, addressing inquiries, and ensuring a positive dining experience. Skilled in communication, teamwork, and providing efficient service in a fast-paced environment.
Bachelor of Science in Business Administration Major in Marketing Management – Polytechnic University of the Philippines – San Pedro Campus (2022-01 – 2023-01)
Senior Highschool – San Pedro Relocation Center National Highschool (2018-01 – 2019-01)
Junior Highschool – Sampaguita Village National Highschool (2016-01 – 2017-01)
Elementary School – Langgam Elementary School (2012-01 – 2013-01)
