Veronica Mangisel

Highly organized and detail-oriented Administrative Professional with experience in customer service, administrative support, project coordination, and remote secretarial work. Currently working as a Part-Time Remote Secretary for a Sun Life Unit Manager, providing administrative assistance, coordinating with Financial Advisors, managing schedules, maintaining records, and handling daily operational tasks remotely. Passionate about learning new tools and committed to delivering reliable, accurate, and high-quality support as a Virtual Assistant.

Part-Time Remote Secretary - Sun Life Philippines

(2025-07)

• Managed client communications through email, phone, and messaging platforms.
• Prepared administrative reports, monitoring trackers, and client-related documents.
• Coordinated with internal teams regarding applications, processing updates, and client requests.
• Provided administrative assistance to support daily business operations.

Operations Customer Expert - Teleperformance Philippines

(2025-02 - 2025-06)

• Assisted customers through inbound phone support.
• Resolved customer inquiries and concerns.
• Maintained accurate customer records.
• Followed company quality standards and procedures.
• Delivered excellent customer service while meeting performance goals.

Account Executive - UBIX Corporation

(2024-10 - 2025-01)

• Managed client accounts and maintained strong customer relationships.
• Prepared quotations, proposals, and sales documentation.
• Coordinated with clients regarding product inquiries, orders, and after-sales support.
• Processed reports and updated client records.

Customer Service Officer

(2024-08 - 2024-10)

• Delivered excellent customer service by handling customer inquiries via phone.
• Resolved customer concerns while maintaining quality service standards.
• Updated customer records accurately using CRM systems.
• Documented customer interactions and account information.

Administrative Assistant/Project Coordinator

(2019-04 - 2024-08)

• Supported senior executives with administrative tasks, including scheduling meetings, managing correspondence, and preparing reports.
• Assisted in the planning and execution of corporate events and client meetings, ensuring a high level of professionalism and attention to detail.

Bachelor of Science - Hotel and Restaurant Management - ICCT Colleges Foundation Inc. (2011-11 - 2015-12)