Veronica Vicedo

Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction. Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions. Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

German Bilingual – Customer Support - Movate Philippines Inc. (Formerly: CSSCorp ICT Services, Inc.)

(2025-09 - 2026-03)

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Security Agent - VIAS Security GmbH

(2016-07 - 2022-12)

• Conduct security screening of passengers, baggage, and cargo in accordance with airport and regulatory safety procedures to ensure the safety of travelers, staff, and aircraft.
• Monitor security checkpoints and restricted areas, maintaining vigilance to detect and prevent prohibited items or unauthorized access.
• Provide clear information and assistance to passengers while maintaining professionalism, courtesy, and compliance with security protocols.
• Respond promptly and appropriately to security alerts, emergencies, or unusual activities, following established procedures and reporting incidents to supervisors or law enforcement as required.
• Maintain accurate records and documentation of daily security activities, inspections, and incidents in accordance with organizational and regulatory requirements.
• Collaborate with airport personnel, airline staff, and law enforcement agencies to ensure a safe and efficient airport environment.

Steward on Train - Henry am Zug

(2015-06 - 2015-12)

• Provide excellent customer service to passengers, ensuring comfort, safety, and satisfaction throughout the journey.
• Welcome passengers on board, assist with seating arrangements, and offer information about train services, schedules, and destinations.
• Serve food, beverages, and other refreshments in accordance with service standards and hygiene regulations.
• Handle passenger inquiries and concerns promptly and courteously, ensuring issues are resolved efficiently or escalated when necessary.
• Maintain cleanliness and order in passenger areas, ensuring a pleasant and safe travel environment.
• Conduct safety checks and assist in enforcing onboard safety rules and procedures.
• Collaborate with train crew members to ensure smooth service operations and effective communication during the journey.

Admin - Burgerista GmbH

(2015-02 - 2015-05)

• Provide administrative and clerical support to ensure smooth daily operations of the restaurant.
• Prepare and manage employee work schedules and time rosters, ensuring adequate staffing levels and compliance with labor requirements.
• Maintain and update employee personal records, attendance logs, and leave requests with accuracy and confidentiality.
• Handle communication with staff and management regarding shift changes, schedules, and operational updates.
• Assist in payroll preparation by submitting accurate time and attendance data to management or accounting.
• Manage correspondence, filing, and documentation related to restaurant operations, suppliers, and inventory.
• Coordinate meetings, training sessions, and other administrative activities as required by management.

Admin - Vapiano GmbH

(2013-04 - 2014-12)

• Provide administrative and clerical support to ensure smooth daily operations of the restaurant.
• Prepare and manage employee work schedules and time rosters, ensuring adequate staffing levels and compliance with labor requirements.
• Maintain and update employee personal records, attendance logs, and leave requests with accuracy and confidentiality.
• Handle communication with staff and management regarding shift changes, schedules, and operational updates.
• Assist in payroll preparation by submitting accurate time and attendance data to management or accounting.
• Manage correspondence, filing, and documentation related to restaurant operations, suppliers, and inventory.
• Coordinate meetings, training sessions, and other administrative activities as required by management.

Diplom - Eventmanagement - BFI Wien (2018-02 - 2018-07)

Matura - Henrienttenplatz Wien (2012-09 - 2013-06)

Junior Highschool & Senior Highschool - BRG Erlgasse Wien (2004-09 - 2012-06)

Volksschulabschluss - VS Mittelgasse Wien (2000-09 - 2004-06)