Victor Pacsa Delloma

Detail-oriented WFM Professional and Data Management Specialist with over 10 years of experience supporting operations, reporting, scheduling, and client coordination in remote and BPO environments. Experienced in administrative support, data analysis, CRM management, workflow monitoring, and executive operational assistance. Known for accuracy, organization, and delivering results in fast-paced remote teams.

Senior Supervisor - Concentrix Philippines - Philippines

(2022-01)

Operations Virtual Support

• Managed workforce scheduling, intraday monitoring, and staffing adjustments
• Prepared operational, KPI, and client-facing reports
• Supported workforce optimization and service delivery goals
• Coordinated meetings, action items, and operational updates
• Supported leadership with administrative and data analysis tasks

Process Specialist - Cognizant Technology Solutions - Philippines

(2021-01 - 2022-12)

Operations Virtual Support

• Managed workforce scheduling, intraday monitoring, and staffing adjustments
• Prepared operational, KPI, and client-facing reports
• Supported workforce optimization and service delivery goals
• Coordinated meetings, action items, and operational updates
• Supported leadership with administrative and data analysis tasks

Workforce Lead - TDCX Philippines - Philippines

(2020-01 - 2020-12)

Operations Virtual Support

• Managed workforce scheduling, intraday monitoring, and staffing adjustments
• Prepared operational, KPI, and client-facing reports
• Supported workforce optimization and service delivery goals
• Coordinated meetings, action items, and operational updates
• Supported leadership with administrative and data analysis tasks

Dialer Specialist - Emapta Versatile Services - Philippines

(2020-01 - 2020-12)

CRM Dialer Operations / Data Management & Reporting | Skip Trace/Lead Generation

• Managed CRM and dialer systems for campaign operations
• Generated operational and productivity reports
• Handled campaign monitoring, reporting analysis, and dialer troubleshooting
• Performed data cleanup, list generation, and contact research
• Supported supervisors with administrative and reporting tasks

Reporting and Dialer Lead Intern - Probe Group Philippines - Philippines

(2018-01 - 2020-12)

CRM Dialer Operations / Data Management & Reporting | Skip Trace/Lead Generation

• Managed CRM and dialer systems for campaign operations
• Generated operational and productivity reports
• Handled campaign monitoring, reporting analysis, and dialer troubleshooting
• Performed data cleanup, list generation, and contact research
• Supported supervisors with administrative and reporting tasks

Dialer Specialist - Home Credit Philippines - Philippines

(2017-01 - 2017-12)

CRM Dialer Operations / Data Management & Reporting | Skip Trace/Lead Generation

• Managed CRM and dialer systems for campaign operations
• Generated operational and productivity reports
• Handled campaign monitoring, reporting analysis, and dialer troubleshooting
• Performed data cleanup, list generation, and contact research
• Supported supervisors with administrative and reporting tasks

Dialer Specialist I - Transworld Systems Inc.

(2014-01 - 2017-12)

CRM Dialer Operations / Data Management & Reporting | Skip Trace/Lead Generation

• Managed CRM and dialer systems for campaign operations
• Generated operational and productivity reports
• Handled campaign monitoring, reporting analysis, and dialer troubleshooting
• Performed data cleanup, list generation, and contact research
• Supported supervisors with administrative and reporting tasks

College Instructor - Colegio de San Gabriel Arcangel - Philippines

(2013-01 - 2015-12)

Teaching and Training (Freelance)

• Instructor for Computer Fundamentals and Operations for various college courses
• Assisted students with technical and computer-related learning
• Thesis Adviser

Bachelor of Science - Information Technology - Colegio de San Gabriel Arcangel