Yanni

Customer service professional with experience in healthcare, lending, appointment setting, and technical support. Skilled in customer relations, problem-solving, and administrative support across phone, email, and chat. Adaptable, detail-oriented, and committed to delivering exceptional service.

Technical/Customer Support Specialist for a Telephone Company at Panasiatic Solutions (2021-01 – 2022-12)

• Diagnosed and troubleshot hardware and software issues
• Assisted customers with technical problems via phone
• Guided users through step-by-step solutions
• Monitored and responded to customer feedback and tickets
• Escalated complex technical problems to higher-tier support teams while ensuring smooth handoff

Seasonal Customer Support Representative for a Flower Company at Telesynergy Corp (2024-01 – 2024-12)

• Monitored flower delivery status and followed up with couriers to ensure on-time arrival
• Communicated with clients and recipients to resolve delivery concerns and provide updates
• Coordinated with shipment companies to track delayed or missing orders
• Arranged refunds or replacements for damaged or incorrect deliveries to maintain customer satisfaction
• Assisted customers in placing customized flower orders and selecting delivery options
• Maintained accurate logs of orders, delivery issues, and resolutions

Loan Specialist for a Lending Company at Service First Asia Pacific (2024-01 – 2025-12)

• Verified applicant information to ensure accurate and complete loan submissions
• Reviewed supporting documents to ensure compliance with lending requirements
• Maintained accurate client records and updated application statuses in the CRM
• Resolved application issues by identifying missing information and coordinating with applicants
• Monitored application progress and provided clients with timely status updates

Remote – Cold Caller & Appointment Setter for a Property Maintenance Company at PhoneStaffer (2025-01 – Present)

• Made outbound calls to property managers and commercial property owners to offer services
• Booked appointments and follow-ups for service estimates and site visits
• Maintained lead lists and updated CRM tools with call outcomes and notes
• Handled common objections professionally and built rapport to gain interest
• Helped increase client bookings through consistent outreach and lead nurturing

Member Services Representative for a Health Insurance Company at TTEC (2025-01 – 2026-12)

• Assisted members with health plan benefits, eligibility, and claims inquiries
• Scheduled primary care appointments and coordinated provider access
• Verified member information and insurance benefits
• Resolved billing and account concerns while ensuring HIPAA compliance
• Documented interactions accurately to maintain service quality

– LICEO DE LA SALLE

– RAFAEL B. LACSON MEMORIAL HIGH SCHOOL

– EFIGENIO-ENRICO LIZARES MEMORIAL SCHOOL