Technical/Customer Support Specialist for a Telephone Company at Panasiatic Solutions (2021-01 – 2022-12)
- Diagnosed and troubleshot hardware and software issues
- Assisted customers with technical problems via phone
- Guided users through step-by-step solutions
- Monitored and responded to customer feedback and tickets
- Escalated complex technical problems to higher-tier support teams while ensuring smooth handoff
Seasonal Customer Support Representative for a Flower Company at Telesynergy Corp (2024-01 – 2024-12)
- Monitored flower delivery status and followed up with couriers to ensure on-time arrival
- Communicated with clients and recipients to resolve delivery concerns and provide updates
- Coordinated with shipment companies to track delayed or missing orders
- Arranged refunds or replacements for damaged or incorrect deliveries to maintain customer satisfaction
- Assisted customers in placing customized flower orders and selecting delivery options
- Maintained accurate logs of orders, delivery issues, and resolutions
Loan Specialist for a Lending Company at Service First Asia Pacific (2024-01 – 2025-12)
- Verified applicant information to ensure accurate and complete loan submissions
- Reviewed supporting documents to ensure compliance with lending requirements
- Maintained accurate client records and updated application statuses in the CRM
- Resolved application issues by identifying missing information and coordinating with applicants
- Monitored application progress and provided clients with timely status updates
Remote – Cold Caller & Appointment Setter for a Property Maintenance Company at PhoneStaffer (2025-01 – Present)
- Made outbound calls to property managers and commercial property owners to offer services
- Booked appointments and follow-ups for service estimates and site visits
- Maintained lead lists and updated CRM tools with call outcomes and notes
- Handled common objections professionally and built rapport to gain interest
- Helped increase client bookings through consistent outreach and lead nurturing
Member Services Representative for a Health Insurance Company at TTEC (2025-01 – 2026-12)
- Assisted members with health plan benefits, eligibility, and claims inquiries
- Scheduled primary care appointments and coordinated provider access
- Verified member information and insurance benefits
- Resolved billing and account concerns while ensuring HIPAA compliance
- Documented interactions accurately to maintain service quality
