Advisor Representative/ CSR
Send a job offer directly to this candidate
I am Zari, a dedicated and results-driven professional with over a year of experience in the BPO industry, specializing in healthcare insurance support. My career has evolved through multiple roles, showcasing my adaptability, leadership, and commitment to excellence.
I am actively seeking a work-from-home opportunity that aligns with my healthcare and BPO experience. I am passionate about delivering high-quality service, supporting teams, and contributing to operational excellence in a remote setting.
Healthcare Insurance Support (Inbound) I began my journey handling inbound calls for a healthcare insurance account. My responsibilities included:
Verifying member eligibility and benefits
Checking claims status and network participation
Troubleshooting portal issues for providers
Ensuring strict compliance with HIPAA guidelines to protect sensitive health information
Subject Matter Expert (SME) Recognized for my expertise and leadership, I was promoted to SME. As our account expanded, I transitioned to a new Line of Business (LOB) focused on outbound support.
Managed tickets related to billing concerns and provider participation status
Provided guidance and support to agents, ensuring accurate and timely resolution of issues
Quality Evaluator After completing training in the outbound LOB, I was promoted to Quality Evaluator.
Conducted performance assessments and call evaluations
Delivered constructive feedback to agents
Supported continuous improvement initiatives to enhance service delivery
Skills & Strengths
Deep understanding of healthcare processes and insurance workflows
Strong command of HIPAA compliance and data privacy standards
Proven leadership and mentoring capabilities
Excellent communication and problem-solving skills
Quality assurance and performance management expertise
I finished Senior High School. I graduated last July 2023.
