Ahtisham Awan
ADMINISTRATIVE & OPERATIONS PROFESSIONAL CUSTOMER SERVICE | IT SUPPORT | PROJECT COORDINATION
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About
Results-driven Administrative & Operations Professional with over 10 years of experience across telecommunications, healthcare, education, and public-sector organizations. Successfully served 100+ customers daily in a high-volume telecom environment while maintaining excellent service standards. Experienced in office administration, IT support, HMIS reporting, customer relationship management, and stakeholder coordination.
Recognized with multiple appreciation certificates and PTCL performance bonuses.
Experience
Customer Service & Operations Officer at PTCL & Ufone (PTML)
- Served 100+ customers daily.
- Managed billing, SIM activations, complaints and account updates.
- Coordinated with technical and sales teams.
- Maintained operational records and received performance bonuses.
Data Focal Person (HMIS – COVID-19 Project) at Medical Emergency Resilience Foundation (MERF)
- Managed healthcare data and HMIS reporting.
- Ensured timely reporting and provided IT support.
IT Lab Assistant at Fazaia Schools & Colleges
- Supported 30+ computers and 50+ users daily.
- Installed and maintained hardware/software.
- Received multiple appreciation certificates.
Education
Bachelor of Science in Economics – University of Balochistan
Advanced Diploma in Information Technology (ADIT)
Databases in the Age of AI – PTCL Academy
