Aimen Rajput

Social media and content marketing professional building posts, captions, and basic digital content with MS Word, MS Excel, and internet research. Supports brand visibility through social media management, customer handling, and clear communication across day to day work. Brings practical office technology skills and content creation support to organized, service focused teams.

Call Centre Agent at Call Centre Rawalpindi

• Responded to customer inquiries with clear, courteous communication and accurate information.
• Recorded call details, complaints, and follow up notes for consistent case tracking.
• Resolved routine customer concerns while following call centre procedures and service guidelines.
• Updated account information and verified customer details before closing each interaction.
• Used MS Excel to organize customer information and maintain updated call records.
• Drafted clear follow-up emails to confirm customer requests and next steps.
• Managed basic account inquiries with attention to detail and a steady service approach.

Matriculation in Computer Science – BISE Rawalpindi Board – Rawalpindi, Pakistan

Intermediate in Commerce – BISE Rawalpindi