Rashid Wali
Customer Service Representative
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About
Versatile customer-service and education professional with an MA in Economics and a BSc (Hons.) in Agriculture. Experienced in frontline customer support and primary teaching, skilled in resolving inquiries, managing classroom dynamics, and communicating clearly and empathetically. A quick learner with strong time-management and a solution-oriented mindset.
Despite a partially impaired left eye, I remain fully fit for work and committed to delivering positive outcomes in roles related to customer relations, education, or community outreach.
Experience
Customer Service Representative at Paramount Leading Group (2024-08 – 2025-08)
Spearheaded customer support initiatives by effectively resolving inquiries and complaints, leading to a 20% improvement in customer satisfaction scores. Utilized CRM software for efficient order processing and follow-up.
Farm Assistant at Aban Ahmad Farms Gilgit (2024-01 – 2025-07)
Assisted in daily farm operations, including crop management, irrigation, and basic field maintenance. Supported planting, harvesting, and monitoring crop health. Maintained farm equipment and ensured efficient use of agricultural resources. Worked closely with the farm team to ensure smooth and productive farm activities.
Primary Teacher at Concept Public School (2022-03 – 2024-03)
Designed and implemented dynamic lesson plans that catered to diverse learning styles, resulting in an average 15% increase in student performance. Established a nurturing classroom environment that encouraged personal and academic growth.
Intern at Crop Science Institute (CSI) (2018-01 – 2018-03)
Conducted a pivotal research project examining varietal variations in Brassica napus L., enhancing understanding of agronomic traits. Collaborated with senior researchers to analyze and present findings, contributing to ongoing agricultural studies.
Education
Masters of Arts in Economics – Karakoram International University (2022)
Bachelor of Science (HONS.) in Agriculture (2018)
Intermediate in Pre-Medical – Federal Board (2014)
Matric in Science – Federal Board (2011)
