Kamran Javed
Customer Service Representative
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About
Customer service and call center professional with experience handling customer inquiries, resolving complaints, supporting clients, and communicating clearly over the phone. Brings customer-focused service, active listening, problem-solving, and teamwork skills, along with accounts and aircraft maintenance training experience.
Experience
Customer Service Representative - Smart Resources Pvt. Ltd. - Islamabad
(2024 - 2026)
- Handled customer calls and responded to inquiries in a courteous and professional manner.
- Listened to customer concerns, clarified information, and helped resolve issues efficiently.
- Communicated relevant information clearly and supported day-to-day customer service operations.
Call Center Representative - MTG Call Centre - Rawalpindi
(2021-01 - 2022-01)
- Made and received customer calls to understand needs, complaints, and service-related issues.
- Explained possible solutions, clarified details, and helped customers feel supported.
- Used active listening and professional communication to handle difficult conversations.
Accounts Officer - Zong - Islamabad, I-8
(2019-10 - 2020-04)
- Maintained financial records, handled payable and receivable accounts, and checked invoices.
Customer Service Representative - Zong - Islamabad, I-8
(2019-04 - 2019-10)
- Responded to customer inquiries, maintained a professional attitude, and recorded customer interactions and complaints.
On-the-Job Training – Line Maintenance - Benazir Bhutto International Airport & New International Airport - Rawalpindi
(2018-09 - 2019-03)
- Supported scheduled and unscheduled maintenance tasks, LRU removal/installation, towing, refueling, and wheel/brake assembly tasks.
Workshop Training - Jinnah International Airport - Karachi
(2018-03 - 2018-09)
- Performed supervised daily/weekly checks and assisted with servicing and removal/installation of aircraft components and cabin items.
Education
Aircraft Maintenance Engineering – Aerospace B1.1 (Aircraft Maintenance License) - PIA Training Centre, Rawalpindi (2015 - 2018)
Higher Secondary School Certificate (HSSC) - Pakistan Askari Higher Secondary School for Boys, Murree (2012 - 2014)
Secondary School Certificate (SSC) - Pakistan Cadet High School, Sunny Bank, Murree (2010 - 2012)
