Basit Khan
IT Support Engineer | System Support | Hardware & Networking
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About
Experienced IT and System Support professional with 10+ years of hands-on experience in computer hardware and software support, Windows installation, troubleshooting, networking, printers, email/Outlook support and server-related environments. Strong problem-solving skills, responsible work ethic and practical approach to resolving technical issues. Experienced in supporting users, maintaining IT equipment and coordinating technical tasks in organizational environments.
Experience
System Support Engineer at AFROZE TEXTILE INDUSTRIES (TOWEL UNIT) (2020-09 – 2026-08)
- Installed, configured and maintained computer hardware and software.
- Diagnosed and resolved hardware, software and user-support issues.
- Repaired equipment and replaced faulty components where required.
- Provided direct technical support to computer users and investigated reported problems.
- Maintained software-license records and performed scheduled maintenance and upgrades.
- Resolved Microsoft Outlook and email-related issues.
- Supported and maintained networks, printers and scanners.
- Supervised junior engineering and technical staff.
System Support Engineer at HAFIZ TANNERY (GARMENTS UNITS) (2015-03 – 2019-02)
- Installed and maintained IT services including firewall environments.
- Supported Internet Information Server and email environments including Microsoft Exchange.
- Configured and maintained Microsoft Proxy/ISA Server environments.
- Managed LAN/WAN installation, configuration and technical support for internal users.
- Managed and configured print-server services.
- Installed and maintained computer hardware and software.
- Resolved Outlook and user-support issues and maintained network printers/scanners.
- Planned and carried out scheduled maintenance upgrades.
System Support Trainee / Field Engineer at SPL INFORMATION TECHNOLOGY (2010-06 – 2015-11)
- Supported installation and maintenance of firewall and server-related services.
- Worked with Internet Information Server and email environments including Microsoft Exchange.
- Assisted with Microsoft Proxy/ISA Server configuration and maintenance.
- Supported LAN/WAN installation, configuration and troubleshooting.
- Managed and configured print-server services.
Education
Intermediate – Superior College, Karachi Board
Matriculation – Universal Public School, Boys School
