Bilal Islam

Energetic and experienced professional with a strong foundation in IT Support (Software & Hardware) and over 10 years of diverse experience across customer service, retail operations, and digital biometric verification. Proven track record of managing transaction systems, optimizing front-end store workflows, performing systematic hardware updates, and providing seamless technical troubleshooting in high-volume environments.

IT Support & Customer Service Specialist - Imtiaz Super Market

5 Years

• Managed customer transactions and system processing in a fast-paced retail environment.
• Executed frontline hardware and software technical support at checkout terminals to ensure zero downtime.
• Handled regular point-of-sale updates and resolved technical issues efficiently to improve customer satisfaction.

Retail Operations Associate - Chase Up

3 Years

• Supervised checkouts and tracked product stock placement on the retail floor.
• Coordinated with hardware coordinators to maintain high standards of point-of-sale functionality.
• Handled fast-paced queries and optimized checkout counter speed.

Biometric Verification & Digital Services Agent - Mobile Financial Services

3 Years

• Provided verified customer authorization using mobile financial application protocols (Easypaisa & JazzCash).
• Assisted consumers with biometric hardware scanners and resolved system configuration errors.
• Maintained error-free customer identity records matching strict regulatory compliance standards.

Operations Helper - Retail Services

2 Years

• Streamlined supply logistics and back-end warehouse tracking alongside senior operations teams.
• Supervised structural item sorting, verifying daily floor updates matched database lists.

Intermediate (1st Year Completed)