Faeez Ahmad

Personal injury (PI) and PIP case support professional with 5 years of experience processing US cases through the full pre- and post-litigation lifecycle at Hazen Technologies, and full training in PI and PIP litigation, from the first step to the last, delivered directly by well-known international firms. Previously led an 8-person litigation-support team, cutting case turnaround from 5 days to 2 at 98.8% accuracy across about 120 cases a week. Trained in medical record chronologies, PIP claim processing, lien resolution support, and demand package preparation.

Senior Team Lead, BPO Associate at Hazen Technologies Inc. (2025-03 – 2026-10)

• Led an 8-person team handling PI and PIP cases for US insurance clients end to end: intake, demand letters, response tracking, settlements, checks review, and MSJ review.
• Cut average case turnaround from 5 days to 2 by redesigning workflows and documentation handoffs, at 98.8% accuracy across about 120 cases a week.
• Designed and delivered training programs that raised team skill levels and case-handling consistency.

BPO Associate at Hazen Technologies Inc. (2021-09 – 2025-03)

• Processed PI and PIP cases for US insurance clients for 3.5 years (case creation, demand letters, response tracking, settlements, checks review) in the ATO case management system, earning promotion to Senior Team Lead.

Business Intelligence Analyst (promoted from Customer Support Executive) at Mindbridge Pvt. Ltd. (2018-11 – 2021-02)

• Promoted on operational performance; managed reporting across 5 projects and 4 departments, moving it from weekly to daily.

Internship Trainee at Jubilee Insurance (2018-03 – 2018-09)

Supported salary disbursement and resource allocation.

Assistant Finance Officer at Jazz (2017-01 – 2018-02)

Supported documentation, reconciliation, and reporting at a leading telecom operator.

Master's in Commerce, Accounts & Research – NUML Multan (2016 – 2018)

Bachelor's in Commerce, Accounts & Finance – BZU Multan (2010 – 2012)

Associate in Cost & Management Accounting (partially completed) – ICMAP (2013)